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Job Title:  Technical Lead Application Support


ZonAmerica, Montevideo, UY

Remote Options (if applicable): 

Req ID: 54099

Job Family: Information Technology/Software Development


Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey!

Job Description


Under general direction, the individual will:


  • Provide technical direction to internal and external high visibility customers.
  • Work in collaboration with customer facing teams and Engineering to resolve complex issues.
  • Be accountable for quality assurance and technical coaching of L1/L2.
  • Deliver mentoring sessions and product specific trainings to increase product knowledge and customer service skills.
  • Handle system outages from a technical perspective and internal/external customer communications.
  • Contribute in the process to prioritize problems regarding system bugs. Is in charge or collaborates on handling team technical communications and developing new technical procedures to drive efficiencies.
  • Have ability to multitask and handle tough deadlines are required. Works on multidisciplinary projects representing the care organization.
  • Actively participate in Product Success forums, providing feedback and recommendations with a customer-centric approach.

Please note that the position requires on call duties to quickly react to system incidents.

Job Requirements


Core Skills:


  • Works well in strategic problem-solving and customer management role
  • Excellent communication skills (written and verbal)
  • Proficient fluency in written and spoken English is required.
  • Ability to learn, share and create knowledge.
  • Attention to detail and ability to multi-task.
  • Ability to work in a team environment with high level of autonomy.
  • Ability to present technical information or reports in a friendly language.  
  • Good troubleshooting / investigation skills and ability to think outside the box. 
  • Advanced expertise in technical languages as XML, SOAP, REST or HTML.
  • Advanced expertise using Sabre APIs, Digital Connect or Digital Experience.
  • Sabre technology domain knowledge desired but not mandatory
  • Good technical writing skills; produces technical documents and user guides.




  • Computer/IT degree either technical or university, or commensurate experience required
  • Minimum 2 years related experience working with Sabre APIs, Digital Connect, Digital Experience, or subject matter expertise in airline business solutions
  • Understanding of development languages and scripting. 
  • Understanding of networking and basic software architecture.
  • Familiar with monitoring tools. 


Please make sure your resume is in English.


We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.


This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.


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