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Supervisor Technical Application Support

Date: Dec 6, 2018

Location: Montevideo, UY, CP91600

Company: Sabre

Req ID: 42821

Job Family: Information Technology/Software Development

 

Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology and want to hone their skills. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices - then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers.

Job Description

  • Identifies training needs. Organizes, schedules and executes recurrent and additional training based on those needs.
  • Responsible for employee management and development, promoting it based on employee’s current knowledge and experience.
  • Monitors individual and group performance, providing coaching and counseling.
  • Gives positive and corrective feedback in a sensitive yet candid manner
  • Resolves Human Resources related issues.
  • Responsible for interviewing and hiring people.
  • Ensures the correct handling of severity service requests and issues.
  • Acts as escalation point under emergency situations.
  • Creates strategies and plans based on ability to anticipate trends or future consequences accurately.
  • Ensures KPIs are met and responsible for adherence to budget and forecasts.
  • Establishes procedures for proper issue handling and leads various service initiatives (backlog reduction, resolution speed improvement, quality work).
  • Performs call/email monitoring for service enhancement and quality control.
  • Capable of leading calls with customers or others vendors as well as providing presentations to internal and external parties around support structure or particular escalations.
  • Works together with the Account Teams in ensuring customer high priority items are given the appropriate level of attention.
  • Works with customers and colleagues to improve solutions and meet or exceed customer expectations.
  • Participates in SLT, Solutions and Management calls to promote good communication among the teams as well as increase customer adoption and raise visibility on customer high visibility issues.
  • Responsible for ensuring workload is properly distributed among team members based on their skills and experience.

Job Requirements

  • Minimum 5 years of related experience with prior supervisory experience preferred.
  • Excellent written and verbal communication skills.
  • Ability to handle multiple projects simultaneously.
  • Ability to lead team and to delegate to subordinates.
  • High levels of leadership skills
  • Travel domain knowledge and awareness of SabreSonic products is a plus

 

Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Employee Relations Department at employee.relations@sabre.com

 

Affirmative Action

Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW

 

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Job Segment: Technical Support, Manager, Developer, Business Intelligence, Technology, Management

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