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Job Title:  Delivery Manager - Sabre Virtual Payments

Location: 

Madrid, Community of Madrid, ES

Remote Options (if applicable): 

Req ID: 57550

Job Family: Sales

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey! 

Job Description


 

What will you achieve? 

 

  • Implementation and second-level customer support for a region. 
  • Contribute to the removal of  non-commercial tasks away from  the commercial team.
  • Coordinate with external teams (addressing certain implementations and support levels).
  • Managing implementation activities:
  • Manage the whole implementation process for complex-big customers.
  • Identify product customization needs to support the implementation. Coordinate these customizations with the product team to ensure customer satisfaction and deadlines.
  • Lead testing to ensure product viability 
  • Train the customer in the solution. 
  • Ensure first transactions to consolidate the activation of the customer.  
  • Managing second level support:
  • Ensure fist level support has done all possible on their side. Provide them the necessary training to make it happen. 
  • Coordinate with 3rd level of support with technical partners (internal or external) 
  • Register all the work in the ticket system and ensure the 1st & 3rd level is reported.
  • Analise monthly results resolutions for reporting and providing recommendations to the product team. 
  • Support SLAs and response time measurements. 


What's in it for you? 

 

  • Working with a cutting edge product within an innovative diverse team state-of-the-art hotel property management system. Sky is the limit when it comes to what you can do.
  • Opportunity to do something that has high impact and game-changing
  • Be part of one of the world’s largest Travel and Hospitality technology company 
     

Job Requirements


Must Have Skills:

 

  • Expert in similar roles and the Travel and/or Payment industry
  • Understand the dynamics of the Travel Industry and the GDSs products. 
  • Experience of  On Demand API (XML) implementation
  • Partner management – Managing third party teams

 

Nice To Have Skills:

 

  • Experience in virtual cards.
  • Fintech Banking 
  • Card Schemes & Card Scheme rules 
     

Benefits

 

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses. Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

 

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