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Job Title:  Senior Operations Engineer

Location: 

ZonAmerica, Montevideo, UY

Remote Options (if applicable): 

Req ID: 57768

Job Family: Information Technology/Software Development

 

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey! 

Job Description

 

What happens when you combine technology with travel? Sabre! Did you know that cutting-edge technology is used at Sabre by more than 1 billion people around the globe? Sabre processes approximately 85,000 transactions per second for the largest industry in the world - travel and tourism? Now that we have your attention, Sabre is an innovative technology company that leads the travel industry by helping our customers (and employees) succeeds. We are looking for forward-thinking, creative people who take ownership of results and make things happen. If this sounds like you, consider joining our team. 
 

This particular position entails working in Service Delivery Operations 24x7 (Shift and/or On-call duty) fast paced operational environment dealing with critical high availability system(s) used by our customers (Airlines & Agencies) based all over the world providing system support, change authoring and deployments
 

Responsibilities: 

  • Responsible for the overall stability, reliability, recoverability, operability, instrumentation & performance of assigned systems
  • Responsible to provide technical support & resolution for issues reported by customers (calls/emails/tickets)  
  • Responsible for responding to severity incidents, within SLA
  • Responsible for creation and/or maintenance of operational documentation 
  • Represents the application(s) during Operational Calls
  • Oversees new App server deployment, server refreshes and decommissions
  • Monitors systems on a daily basis, provides health check updates, cleanup & enhance the alerting system and resolve issues flagged by the alerting systems.
  • Supports implementations, performs application checkouts, as needed.
  • Carry out On-Call rotation tasks as required by the business.
  • Identifies areas of the release process that can be improved with advanced scripting and automation.

Job Requirements

 

Required Skills:

  • Advanced English level both verbal and written
  • Highly skilled with dealing/managing Unix/Linux system 
  • Experience to install, configure, trouble shoot applications in Java
  • Good understanding of TCP/IP, Load balancing tools, job scheduling tools and other network designs 
  • Familiarity working with Monitoring and Alerting tools.
  • Good Analytical capabilities & troubleshooting skills, during intense situations, where fast resolution is expected, every time


Desired Skills: 

  • Strong knowledge working on latest scripting languages – like Perl, Python, Shell scripting etc. 
  • Experience working in a 24x7 fast paced Operational Environment (Shifts & On-Call Duties required) 
  • General experience with distributed architecture and/or High Availability Systems. 
  • Strong familiarity with common languages like C++, Java and database systems like Oracle, Informix
  • Basic knowledge and understanding of MQ 
  • Change Management Experience
  • ITSM/ITIL Experience
  • Preferred Knowledge of JIRA and/or Service Now 
  • Familiar with CMDB repositories
  • Experience with Runbooks 

Benefits

 

  • Annual Performance bonus plans
  • Development opportunities in country or globally
  • We offer a competitive private health insurance for employees and eligible children 
  • Extra Paid Time Off (5 extra days each year) 
  • 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers) plus up to 1 year maternity shifts 
  • Daily meal allowance
  • Life Insurance 
  • Corporate Social Responsibility opportunities
  • Recognition and acknowledgement programs
  • Fun employee engagement and development events

 

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses. Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.

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