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Principal Technical Support - Cloud and IBM MQ

Date: Jan 6, 2021

Location: ZonAmerica, Montevideo, UY, Refer to j

Company: Sabre

Req ID: 52599

Job Family: Information Technology/Software Development

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey! 

Job Description

Sabre is a technology solutions provider to the global travel and tourism industry. We offer a broad range of technology solutions including, data-driven business intelligence, mobile, distribution and Software as a Service solutions which are used by travel suppliers (airlines, hotels, car rental outlets, railways, cruise lines and tour operators) and travel buyers (travel agencies, travel management companies and corporate travel departments) to plan, market, sell, serve and operate their business.

Headquartered in Southlake, Texas, USA, Sabre employs approximately 9,000 people in approximately 60 countries around the world. We serve our customers through cutting-edge technology developed in six facilities located across four continents.

We are an IT technical team distributed between Dallas, BLR and MVD. We are responsible for the operations of the shared systems​ and software components that are used across different or all Sabre applications. 

General role description:



  • Works under general supervision with few direct instructions.
  • Work on a wide range of technologies including IBM MQ, Amazon Web Services (ASW) and Google Cloud Platform (GCP)
  • Operate, deploy monitor and troubleshoot IBM MQ.
  • Operate, deploy monitor and troubleshoot IR360.
  • Capacity Planning and Monitoring of middleware servers/queues/resources/etc
  • Advanced skills in both AWS and GCP including but not limited to cloud formation, terraform, networking, ec2s, best practices etc.
  • Second level technical operational support for other team members.
  • Admin, configure and operate the tools used to monitor systems performance
  • Plan software installation/updates, operating systems patching and software packages deployment, in accordance with the policies and procedures established by Sabre IT Governance.
  • Develop and maintain a complete documentation of applications/systems configuration and internal procedures.
  • Handle large projects with minimum supervision
  • Frequent interaction with other Sabre teams like Software Architects, Systems Engineers, Applications developers and Customers Care.
  • Participate in the rotational On Call phone support.

Job Requirements

Must Have:


  • Advanced IBM MQ administration
  • Advanced AWS or GCP administration. (both preferred)
  • Must have advanced cloud formation or terraform experience (both preferred)
  • Shell Scripting
  • Linux server administration
  • Advanced oral and written communication level in English
  • Proactivity, responsibility, collaboration and teamwork. Multi-tasking work capabilities
  • Experience in the installation, configuration and maintenance of software applications.
  • Advanced knowledge of networks, load balancing, DNS and Firewalls.
  • Good planning and organizational skills, capable of supporting planned timelines activities.
  • Ability to research and learn new technologies with minimum supervision

Nice to have:


  • Certification with AWS/Google cloud technology
  • Certification in IBM MQ
  • Familiarity with ITIL, change, problem and incident management processes 


This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.


Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Compliance Office at compliance.office@sabre.com.


Affirmative Action

Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW


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