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Job Title:  Principal Delivery Management

Location: 

ZonAmerica, Montevideo, UY

Remote Options (if applicable): 

See our Internal Hiring Process on the People Team intranet.

Job Description

 

The Customer Support Partner is the advocate of the client within Radixx. The CSP will work closely with the Account Director (AD) and Head of Customer Support Partners (HCSP) as part of the overall account team, and specifically focus on solution adoption, understanding the clients’ landscape, key client performance indicators and trends. The CSP will have a broad base understanding of the client’s environment specifically around assets procured from Radixx, competitor products and or solutions created by the client themselves. The CSP will also navigate across the Radixx organization and client organization to facilitate faster resolution time to issues.
 

The CSP will:

 

  • Partner with client to ensure they are receiving business value for their solutions procured from Radixx (e.g., revenue realization, data integrity, etc.)
  • Understand the clients' system landscape and assist in solution reviews
  • Navigate across Radixx product owners to facilitate, construct or design potential new processes to support client needs 
  • Be the client advocate within Radixx and conduct or facilitate meetings within the organization to better describe and explain client expectations or needs.
  • Ensure that client issues are dealt with in an efficient manner, informing the Regional Director (RD), Account Director (AD), and Head of Customer Support Partners (HCSP) or Regional General 
  • Participate in regular business review sessions with key client stakeholders and Radixx Regional Director (RD), Account Director (AD) to discuss progress, trends, business value, solution adoption and pending issues
  • Work closely with assigned project delivery leaders to identify and understand deployment risks, activities, opportunities, or deviations

Job Requirements

 

  • Minimum 10 Years of airline/aviation experience
  • E-Commerce experience a plus
  • Experience with Web Services, API’s a plus
  • Strong analytical skills and problem-solving ability
  • Plan and carry out responsibilities with minimal direction
  • Experience with engaging on manager / director / executive levels with client
  • Familiar with project management principals
  • Bachelor’s degree or higher 
  • Proven account management skills required (minimum of 5 years) in order to create, maintain and enhance client relationships
  • 5 years of airline account management or travel tech account management experience, ideally with some knowledge of Sabre or Radixx products and services
  • Proven account management and sales skills, with experience in driving growth and upselling products to reach sales goals
  • Both strong English and Spanish communication skills
  • Willingness to travel (up to 25%) and work outside of standard office hours as needed

 

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process.

 

Find more Internal Jobs on your MyCareer page.

 

Career Position: Principal  

Hiring Manager: Nisha Abhyankar   

Recruiter: Agustin Pedrozo 


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