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Job Title:  Principal, Product & Technical Consultant

Location: 

ZonAmerica, Montevideo, UY

Remote Options (if applicable):  Fully remote

Req ID: 59232

Job Family: Production and Project Management

 

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey! 

Job Description

Sabre's Global Accounts team is growing!  We are looking to hire a Product and Technical Consultant with significant experience in travel management companies, corporate or online business. This Principal will be responsible for operations of Global Accounts in the North America and EMEA regions focusing on multiple platforms. The successful candidate will be responsible for creating relationships with the customer’s technical experts, understanding their unique business challenges and needs, ensuring issue resolution, and driving investment alignment between the customer and the Sabre organization.  

This candidate can work remotely in Brazil, Mexico, Costa Rica, Columbia or hybrid work schedule in Montevideo. 
 


Responsibilities include:

  • Coordinate and share best practices with other Technical Managers for your account and across the organization
  • Serve as advisor to the internal sales team and customers regarding the resolution of complex technical, scientific or engineering issues that affect the sale, installation and utilization of organization products and/or services
  • Propose changes in products and/or services that result in increased efficiency or adoption by the customer
  • Provide project management guidance and oversight of key engagements to ensure successful implementations
  • Effectively balance resources across complex multiple projects and locations to ensure customer needs are met
  • Determine the viability of customer-driven requests for computer-related systems, third party tools and connectivity solutions including front, mid and back office
  • Provide issue resolution in a timely manner
  • Develop and maintain relationships across Sabre and the customer’s organization
  • Share results and feedback from key customer engagements with internal teams
  • Provide customer advocacy internally through product development discussions
  • Drive Sabre product investment alignment with the customer’s needs
  • Develop a strong relationship with other internal teams to ensure alignment, communication and adherence to shared vision of our strategic customer base
  • Represent Sabre at industry and customer events

Job Requirements

  • 5+ years of experience in manager-level, hands-on technical customer facing roles
  • Bachelor’s degree or relevant experience
  • Deep technical and functional understanding of API
  • Deep understanding of the travel industry
  • Broad technical skills required to support a corporate travel business and Online Travel Agency
  • Strong consulting skills to drive ongoing technical account management efforts
  • Demonstrated ability to lead discussions with customer and drive internal alignment around customer needs
  • Superior internal and external collaboration skills
  • Strong project management skills and a willingness to engage in a hands-on way
  • Ability to travel to US and EMEA customer offices

Benefits

For our Montevideo team members, Sabre offers the following exciting benefits:

 

  • Work in modern Zonamerica campus alongside all the amenities it has to offer!
  • Annual Performance bonus plans
  • Development opportunities in country or globally
  • We offer a competitive private health insurance for employees and eligible children 
  • Extra Paid Time Off (5 extra days each year) 
  • 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers) plus up to 1 year maternity shifts 
  • Daily meal allowance
  • Life Insurance 
  • Corporate Social Responsibility opportunities
  • Recognition and acknowledgement programs
  • Fun employee engagement and development events

 

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses. Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.

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