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Job Title:  Customer Product Support

Location: 

ZonAmerica, Montevideo, UY

Remote Options (if applicable): 

Req ID: 57153

Job Family: Contact Center

 

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey! 

Job Description

 

Under direct supervision, responsible for responding to customer inquiries regarding products. Analyzes problems using diagnostic tools to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions. Maintains log of problems so that recurring problems can be reported to product development. Follows-up and escalates unresolved problems to ensure resolution is accomplished and tracks calls to identify trends and provide feedback to internal departments and to customers.

 

Daily duties:

  • Provide support to customer applications questions and analyzes potential issues using diagnostic tools and recommending corrective actions
  • Develop and maintain positive customer relations by delivering outstanding customer service
  • Coordinate with various functions within the Company to ensure customer requests are handled appropriately and in a timely manner. 
     

Job Requirements

 

  • Experience in providing customer support
  • Excellent English communication (Oral and Written) 
  • Strong customer service focus and problem-solving ability required
  • Good computer software skills and Internet capabilities
  • Flexibility in working hours. Ability to work different shifts in a 24/7 environment which may include weekends (periodical shift biddings)

Benefits

 

  • Work in modern Zonamerica campus alongside all the amenities it has to offer!
  • Annual Performance bonus plans
  • Development opportunities in country or globally
  • We offer a competitive private health insurance for employees and eligible children 
  • Extra Paid Time Off (5 extra days each year) 
  • 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers) plus up to 1 year maternity shifts 
  • Daily meal allowance
  • Life Insurance 
  • Corporate Social Responsibility opportunities
  • Recognition and acknowledgement programs
  • Fun employee engagement and development events

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.

 

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