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Contributor Technical Support

Date: Jan 20, 2019

Location: Montevideo, UY, CP91600

Company: Sabre

Req ID: 43713

Job Family: Contact Center

 

Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology and want to hone their skills. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices - then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers.

Job Description

We are an IT technical team distributed between MVD and BLR. We are responsible for the operations of the shared systems and software components that are used across different or all AS SaaS applications. We are looking for recent college graduates with a strong technical aptitude who are eager to learn cutting edge Cloud and Citrix technologies.

  • Works under general supervision with few direct instructions.
  • Work on a wide range of technologies including different Web servers, databases, operating systems, application virtualization with Citrix, among others.
  • Operate, monitor and troubleshoot Airline Solutions software applications and theirs systems environment.
  • Second level technical operational support for Leveraged applications.
  • Admin, configure and operate the tools used to monitor systems performance
  • Plan software installation/updates, operating systems patching and software packages deployment, in accordance with the policies and procedures established by Sabre IT Governance.
  • Coordinate and review the activities that are delegated to our third party partners.
  • Perform routine audits on applications and operating systems to ensure compliance with the standards, guidelines and policies of the company.
  • Develop and maintain a complete documentation of applications/systems configuration and internal procedures.
  • Work according to the standard operating procedures defined by Sabre
  • Handle small scale projects with minimum supervision
  • Frequent interaction with other Sabre teams like Software Architects, Systems Engineers, Applications developers and Customers Care.
  • Identify and implement innovative solutions that helps to improve the operational efficiency
  • Participate in the rotational On Call phone support.

Job Requirements

  • Advanced oral and written communication level in English
  • Strong computer and technology background with a preference for experience with windows or linux servers.
  • Experience in the installation of software applications.
  • Basic knowledge of networks, load balancing, DNS and Firewalls.
  • Proactivity, responsibility, collaboration and teamwork.
  • Multi-tasking work capabilities
  • Good planning and organizational skills, capable of supporting planned timelines activities.
  • Handle small projects with minimum supervision
  • Ability to research and learn new technologies with minimum supervision

 

Valued:

  • Basic Knowledge of application virtualization with Citrix.
  • Basic understanding of Cloud Technology
  • Familiarity with ITIL, change, problem and incident management processes

 

Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Employee Relations Department at employee.relations@sabre.com

 

Affirmative Action

Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW

 

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Job Segment: Technical Support, Virtualization, Linux, Cloud, Business Intelligence, Technology

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