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Job Title:  Contributor Product Specialist


ZonAmerica, Montevideo, UY

Req ID: 52927

Job Family: Information Technology/Software Development


Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey! 

Job Description

As a member of a global team, you will be responsible for the support of Sabre AirCentre Flight products. Your main tasks may include but not be limited to:
- 2nd level support (front and backend).
- reviewing service requests and facilitating their resolution.
- Applying patches and service packs.
- Conducting training classes.
- Providing customer support as needed.
- Ad-on-hoc assignment from line manager or above for other relevant tasks within the team.

You will be involved in providing users with second level support to highly complex functional and technical systems, in a demanding environment thorough analysis, troubleshooting and diagnostics in a customer-centric fast-paced environment. We are looking for experienced individuals to join our 2nd level team.

Job Requirements

Required Qualifications:
- BS/MS degree in Computer Science, Engineering or equivalent experience.
- Must be able to work collaboratively with multiple business units to support both current and emerging technologies.
- Must be willing to occasionally work outside normal business hours.
- Exceptional analytical and conceptual thinking skills.
- Strong written and verbal communication skills.
- Strong planning, organizational and time management skills.
- Competency in Microsoft Office applications.
- Certain previous exposure to or experience with the Aviation industry will be desirable..
Desirable Qualifications:
- Knowledge of MS SQL or Oracle preferred.
- Knowledge of Windows OS preferred.
- Knowledge of IBM Websphere MQ, Apache ActiveMQ, and MS IIS including the application of SSL/TLS security layers.
- Networking knowledge (OSI network layers, TCP/IP).
- Experience in creating detailed reports and giving presentations.
- Experience with Cloud platforms, preferable AWS.
- Basic knowledge in generating process documentation.
- Basic knowledge of AEEC Specifications 618, 619, 620, 622, 623, 633, 702, 834, 841.
- Basic knowledge for flight planning or relevant from the Aviation industry.
Our offer:
- An interesting work environment within an international team.
- Ability to interact with customers from all over the world (Europe, Asia, USA, South America, Australia).
- Ability to develop industry knowledge about airlines and flight operations.
- A critical position in a growing company using a market-leading IT system.

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.


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