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Hospitality Solutions Training Supervisor

Date: May 31, 2019

Location: Westlake, TX, US, 76262

Company: Sabre

Req ID: 47947

Job Family: Marketing/Communications

 

Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology and want to hone their skills. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices - then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers.

Job Description

The Customer Success supervisor serves as a functional working supervisor for a global team. The supervisor supervises specialists to consult on, develop, and deliver instructional solutions designed to help our customers achieve their hospitality goals by combining a deep understanding of our customers’ needs with a strong knowledge of our product suite. 
Qualified candidates are highly self-motivated, solution-minded, and can work with minimal guidance and supervision to:
•    Plan, organize and supervise the effective execution of the operation, including staffing decisions and training/onboarding support, and employee development of the delivery specialists.
•    Monitor group and individual performance, execute a cadence of coaching and counseling, perform regular evaluations and conduct feedback discussions, resolve Human Resources related issues
•    Establish a culture of teamwork and cooperation
•    Establish a library of ILT content through collaboration with specialists and the Instructional Design team so that preparation for onsite is a plug and play compilation of functionality modules rather than a from-scratch build.
•    Facilitate conversations with the SAM organization, revenue optimization and realization, and resourcing for Custom Training opportunities 
•    Become a fully-versed, product expert, on the configuration and usage of the SynXis platform of SAAS products
•    Participate in and conduct consultative conversations with customers and internal teams to identify, develop and deliver custom-tailored technical training to achieve optimal configuration and use of multiple products for classroom and virtual audiences 
•    Work with customers and internal teams to identify, understand, and measure success through key performance indicators during strategic customer engagements
•    Develop and deliver customized content aligned with and in support of customer goals and objectives
•    Serve as the customer advocate when issues arise; proactively identify and execute customer solutions and liaise with other departments or divisions when necessary
•    Maintain a solution-minded approach; incorporate lessons learned and disseminate information internally, cross-functionally, and to customers when appropriate; partner with the Instructional Design team to prioritize incorporation into published content
•    Interface with internal teams and measure impact of curriculum or course delivery to ensure existing training programs meet customer needs
•    Manage priorities for multiple high-value customer projects simultaneously
•    Update training documentation and self-paced e-Learning training modules; communicate changes as required
•    Provide support to customers via email and the telephone 

Job Requirements

EDUCATION: Bachelor's degree in a related field or equivalent

EXPERIENCE: Hospitality SAAS industry or hotel-experience, including working knowledge of Central Reservation System (CRS)
•    2 years of experience in the learning and development field or 3-4 years of experience in the hotel or online travel distribution industry (or combination thereof)
•    Prior management or supervisory experience; skilled at employee coaching and in working in a global environment
•    Strong organizational, planning and time management skills; ability to prioritize and manage competing high-priority projects
•    Experience in designing, developing, delivering customer facing instructional solutions in classroom and virtual environments
•    Able to work directly with stakeholders and capable of resolving related challenges in a professional manner
•    Generalized understanding of adult learning theory and facilitation techniques 
•    Intermediate to advanced computer skills, particularly with the Microsoft Office Suite
•    Working with instructional design software like, Captivate, Camtasia, Articulate, PowerPoint, etc.
•    Excellent oral and written communication and presentation skills
•    Ability to work across different time zones & cultures
 Preferred
•    Experience measuring the impact of instructional/training solutions against objectives 

#LI-BD1

 

Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Compliance Office at compliance.office@sabre.com.

 

Affirmative Action

Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW

 

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Nearest Secondary Market: Fort Worth

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