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Implementation Manager

Date: May 2, 2019

Location: Westlake, TX, US, 76262

Company: Sabre

Req ID: 47620

Job Family: Production and Project Management

 

Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology and want to hone their skills. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices - then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers.

Job Description

The Implementation Team drives SHS revenues through the delivery of hospitality technology products and services. Collaborating with hotels, the Implementation Team ensures optimal and timely configuration of solutions to ensure customer success. This role will manage detailed implementation activities, and works cooperatively with the Delivery, Sales & Account Management teams to advance company goals. A successful candidate must be willing to wear many hats and to identify and take on whatever dayto-day tasks required in order to make initiatives successful. Working with limited supervision, this individual will establish day-to-day activities surrounding small to medium sized implementations of products and services within the SHS Service Delivery group, and support Implementation Managers with large/complex projects. As such, you will be responsible for adherence to processes and procedures in alignment with corporate SOPs.

• Responsible for ensuring completion of defined tasks required to on-board a hotel to the company's products and/or services.

• Effectively manage concurrent implementations each at various stages of the on-boarding process, and appropriately prioritize responsibilities.

• Develops and maintains collaborative relationships in a customer-facing capacity.

• Coordinates activities for multiple internal departments as well as customer activities on-time and within budget constraints.

• Serves as the customer's main point of contact from contract signature until successful implementation.

• Identifies risks, opportunities and corrective actions associated with assignments.

• Contributes to the development of implementation processes and workflow automation to continuously improve company best practices.

• Responsible for producing standard project artifacts through interviews, partnerships, and facilitated sessions with customers.

• Hands-on management of detailed-oriented implementation tasks and checklists.

• Collaborate with others and act in an objective manner to effectively solve implementation challenges and stay on track towards accomplishing organizational goals.

Job Requirements

EXPERIENCE AND EDUCATION: Demonstrated business analysis skills, including ability to document internal and external processes and work flows BA/BS Bachelor’s Degree Ability to work flexible hours Demonstrated experience managing multiple assignments

SKILLS AND KNOWLEDGE: Good knowledge of hotel property management systems, and central reservation systems, Salesforce.com and project management tools highly desirable Experienced in use of Microsoft Office products Good knowledge of project management tools principles, practices, and procedures Good knowledge of Salesforce.com Attention to detail, accuracy, and impeccable follow-through Strong written and verbal communication skills Interpersonal skills to effectively communicate at all levels of the Sabre organization and with external stakeholders Demonstrates an ability to manage tactical, repeatable units of work Strong interpersonal skills and ability to manage conflict and broker resolution

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Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Compliance Office at compliance.office@sabre.com.

 

Affirmative Action

Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW

 

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Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

Job Segment: Implementation Manager, Manager, Business Analyst, Project Manager, Business Intelligence, Technology, Management

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