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Senior Prod & Tech Consulting

Date: Aug 18, 2019

Location: Tel Aviv, IL, 52681

Company: Sabre

Req ID: 48679

Job Family: Sales

 

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Sabre’s software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. Sabre posted $3.2 billion in revenue in 2014 and employs approximately 10,000 people globally through its three business units – Sabre Travel Network, Sabre Airline Solutions and Sabre Hospitality Solutions.

Job Description

general description:

Consultative sales person, who engages operational and technical staff (including leadership) within the accounts they service and supports new sales initiatives in collaboration with the commercial Sales & Account manager. Activities include product demonstrations, in-depth scoping studies and customized present back preparations and presentations. Advises commercial Sales manager on economic value of the recommended solution set. This individual is consistently aware of changes to existing customer’s operational structure, and changes to this structure and impact on technology requirements. Identifies opportunities to integrate Sabre products/services into customer’s IT environment to unlock more value for the customer and Sabre. Persuades the customer to adopt relevant Sabre Products that can unlock value for either the Customer or Sabre. Might be assigned to manage a portfolio of Global Accounts, large/mid-size customers and/or small business customersDevelop, manage and maintain customer support operation to agency customers, generating customer satisfaction by scoping, measuring, reviewing and improving operational functions

 

Responsibilities

 

  • Be the voice of the customer to Sabre Marketing/Product team by articulating ongoing solutions / investment requirements and associated business case
  • Maintains a very close working relationship with customer’s Operations & IT counterparts
  • Seeks and obtains information about Customers’ technology project portfolio and priorities including but not limited to regular engagements on workflow optimization, automation needs, revenue diversification, etc
  • Manages Operational issue resolution
  • Persuades the customer to prioritize and implement projects to adopt Sabre‘s products first and Demonstrates Sabre products/solutions as required to secure new sales/product adoption
  • Prepare and conduct regular customer reviews
    • Prmote awareness and encourage adoption of recently released and imminently releasing functionality
    • Prvide analytics related to help-desk and call drivers, look for opportunities to optimize
  • Takes ownership of Product portfolio blue print from Sales Engineer and/or Systems Integration Consultant and keeps it up to date on an ongoing basis.
  • Engages with Delivery Specialist and Systems Integration Consultant during conversion as required to establish customer relationship, participate in floor walking and ensure business continuity as customer moves to BAU
  • Defines metrics to measure Sabre’s product performance and influences teams within Sabre to ensure that Sabre product performs above parity.
  • Manages customer perception by focusing the customer on the benefits of using and adopting Sabre technology
  • Manage customer’s Sabre product system integration and beta test activity and identify critical path items and key risks to stakeholders.
Job Requirements

Profile Qualifications:

  • Proven experience in travel industry, including E2E workflow & common operations know-ledge. API know-ledge is a plus
  • General understanding of Travel Industry infrastructure, technology direction, architecture and relationship between suppliers, developers and subscribers
  • Strong understanding of at least one or more GDS’s
  • Ability to connect with a variety of audiences at all levels within and outside Sabre
  • Account Management knowledge and the ability to present and deal with stakeholders up to management level
  • Strong verbal communication and listening skills internal and external
  • Creative individual with strong analytical and solution oriented skills
  • Proficiency in creating and delivering formal training programs and presentations
  • Functional and technical experience on customer facing functions primarily focused on technical troubleshooting and/or system support and/or analysis
  • Have proven knowledge of Excel, Word, PowerPoint, MS Visio
  • Team player with experience of working with different cultures in a global environment

 

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses. Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

 

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