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Job Title:  Product Support Analyst

Location: 

Tel Aviv, Tel Aviv, IL

Remote Options (if applicable): 

Req ID: 60062

Job Family: Contact Center

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey! 

Job Description

Sabre Israel is a dominant GDS in the local Israeli market. Lately, the local team launched Sabre Red 360 system, and the market is adopting the said new advanced system. The local Help Desk is a dynamic team located in the main office (Ramat – Gan), and is known as providing the best service in the local travel industry. The HD is answering agents calls, solving PNR and training queries (among other related issues), which derived from market needs. In some cases, the Help Desk team members are also participating in training efforts of customers, in customers premises all over the country.
 

ROLE AND RESPONSIBILITIES  
                     

-    Answering calls through the local Help Desk
-    Responding for moderately complex customer inquiries regarding company products
-    Analyzing problems using diagnostic tools to identify problem area (s) and recommending corrective action
-    Recommends solutions to customer application questions
-    Interfaces with other departments including associates and suppliers to resolve customer problems
-    Approaching customers agencies and obtain onsite training (Just if needed)
-    Seeks and incorporates input and feedback, to improve agents knowledge.
-    Takes responsibility to surface and escalate issues.
-    Works with both Sales and PTC teams.
-    Prioritizes, organizes, and follows project plans roadmaps to meet goals.

 

Disclaimer: The duties and responsibilities described above is not a comprehensive list and additional tasks may be assigned to the employee from time to time. The scope of the job may change as necessitated by business requirements.
 

Job Requirements

 

-    Strong Team player
-    Vast Experience in GDS systems, and travel industry background knowledge  - Must. 
-    Passion for customer care and Very High Service attitude
-    Training skills
-    3 years’ experience in a Help Desk or Training role or similar position - advantage
-    Broad knowledge of the functional area
-    Fluent Hebrew - written and verbal communication
-    Good level English
-    Passionate about the travel industry
-    Fanatical focus on customer success
-    Technical/systems knowledge is a plus 
-    Advanced Office 365 skills

 

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses. Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

 

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