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Principal Prod & Tech Consulting

Date: Mar 8, 2019

Location: Sydney, New South Wales, AU, 2000

Company: Sabre

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Sabre Corporation is the leading technology provider to the global travel industry. Sabre’s software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management. Sabre also operates a leading global travel marketplace, which processes more than US$120 billion of global travel spend annually by connecting travel buyers and suppliers. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world. Sabre posted US$3.6 billion in revenue in 2017 and employs approximately 10,000 people globally through its three business units – Sabre Travel Network, Sabre Airline Solutions and Sabre Hospitality Solutions.

Job Description

Global Accounts Technical Agency Specialist

 

What happens when you combine technology with travel? Sabre! Sabre is an innovative technology company that leads the travel industry by helping our customers (and employees) succeed.  Did you know that cutting-edge technology is used at Sabre by more than 1 billion people around the globe? Did you know that Sabre processes approximately 85,000 transactions per second for the largest industry in the world - travel and tourism? Now that we have your attention, we are looking for forward-thinking, creative people who take ownership of results and make things happen. If this sounds like you, consider joining our team.

 

The Technical Agency Specialist will be a member of the Travel Network Global Accounts team and is responsible for operations of Global Accounts in their region.

This role is responsible for the most complex accounts with multiple platforms and diverse locations and requires advanced technical knowledge.  The successful candidate will be responsible for creating relationships with the customer’s technical experts, understanding their unique business challenges and needs, ensuring issue resolution, and driving investment alignment between the customer and the Sabre organization.  The ideal candidate will have experience in technical roles with significant experience in travel management companies, corporate or online business.

 


Success in this position will be dependent on the execution of several key activities:

  • Coordinate and share best practices with other Technical Managers for named account and across the organization
  • Serve as advisor to the internal sales team and customers regarding the resolution of complex technical, scientific or engineering issues that affect the sale, installation and utilization of organization products and/or services
  • Propose changes in products and/or services that result in increased efficiency or adoption by the customer
  • Provide project management guidance and oversight of key engagements to ensure successful implementations
  • Effectively balance resources across complex multiple projects and locations to ensure customer needs are met
  • Determine the viability of customer-driven requests for computer-related systems, third party tools and connectivity solutions including front, mid and back office
  • Provide issue resolution in a timely manner
  • Develop and maintain relationships across Sabre and the customer’s organization
  • Share results and feedback from key customer engagements with internal teams
  • Provide customer advocacy internally through product development discussions
  • Drive Sabre product investment alignment with the customer’s needs
  • Develop a strong relationship with other internal teams to ensure alignment, communication and adherence to shared vision of our strategic customer base
  • Represent Sabre at industry and customer events

Job Requirements

  • Deep understanding of the travel industry
  • Broad technical skills required to support an corporate travel business
  • Strong consulting skills to drive ongoing technical account management efforts
  • Deep technical and functional understanding of SWS (Sabre Web Services)
  • Demonstrated ability to lead discussions with customer and drive internal alignment around customer needs
  • Superior internal and external collaboration skills
  • Strong project management skills and a willingness to engage in a hands-on way
  • The ideal candidate will have at least 5 years of experience in manager-level, hands-on technical customer facing roles
  • Preference for background with technology companies servicing corporate customers
  • Some travel to international locations will be required



ACADEMICS: A technical undergraduate degree is preferred. An MBA or advanced technical degree from a top tier institution is preferred. 
 

 

 

 

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