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Technical Writer

Date: Nov 10, 2020

Location: Southlake, TX, US, Refer to j

Company: Sabre

Req ID: 52482

Job Family: Production and Project Management

 

Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology and want to hone their skills. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices - then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers.

Job Description

 

Are you a motivated and energetic individual who thrives in a dynamic environment? Are you excited to work on products that enable outstanding travel experiences for customers and their clients? Are you detail-oriented? Are you happiest when simplifying complex details and enabling users to adopt and optimize platform and software solutions?


Reporting to the Technical Writing Supervisor, the technical writer will leverage their experience and deep understanding of technical communications, and their knowledge of how content impacts product success and adoption, to manage and maintain multiple documentation projects. 

Qualified candidates will have strong and effective communication skills, be highly self-motivated, and demonstrate prior content development experience resulting in effective product adoption.

 

RESPONSIBILITIES:
•    Manage and maintain user-facing documentation to advance the engagement and experience for users of SaaS applications. 
•    Work internally with team members, product development staff, and business analysts, to gain working knowledge of applications or APIs. 
•    Analyze, interpret, and translate technical requirements to write and edit technical and user content in a clear and concise user-friendly style.
•    Evaluate existing content for adherence to standards, and recommend improvements in editorial and visual standards, new designs, layouts, and procedures for improvement.  
 

Job Requirements

 

EDUCATION: 
•    Bachelor's degree in Technical Communication, English, or Journalism
•    Technical Writing Certificate

 

EXPERIENCE AND SKILLS: 
•    1+ year of technical writing / communication experience in a SAAS organization
•    1+ year experience with web-based documentation or content management systems
•    Comfortable learning and using prototype or production software products to develop ready content for multiple products and recurring cadence of releases
•    Technical proficiency with the following software:
     o    RoboHelp and/or MadCap Flare
     o    MS Office Suite
     o    Rally or other Agile Management Tools
•    Other skills desired but not required: 
     o    Background in business of travel
     o    Knowledge of HTML, XML, SOAP, REST, and JSON 
     o    Familiar with Agile software methodology
     o    Multilingual
     o    Exposure to instructional design, adult-learning theory, and LMS management 

 

KEY FUNCTIONS:
•    75% Editing:  Write, edit, format technical content
•    20% Projects:  Participate in communication project teams, attend meetings
•    5% Project management:  Plan, manage, schedule, track projects
•    Travel constitutes less than 1% of time
 

 

Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Compliance Office at compliance.office@sabre.com.

 

Affirmative Action

Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW

 

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