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Technical Writer

Date: Jan 21, 2021

Location: Southlake, TX, US

Company: Sabre

Req ID: 52754

Job Family: Production and Project Management

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey! 

Job Description


Are you a motivated and energetic individual who thrives in a dynamic environment? Are you excited to work on products that enable outstanding travel experiences for customers and their clients? Are you detail-oriented? Are you happiest when simplifying complex details and enabling users to adopt and optimize platform and software solutions?

Reporting to the Technical Writing Supervisor, the technical writer will leverage their experience and deep understanding of technical communications, and their knowledge of how content impacts product success and adoption, to manage and maintain multiple documentation projects. 


Qualified candidates will have strong and effective communication skills, be highly self-motivated, and demonstrate prior content development experience resulting in effective product adoption.


•    Manage and maintain user-facing documentation to advance the engagement and experience for users of SaaS applications. 
•    Work internally with team members, product development staff, and business analysts, to gain working knowledge of applications or APIs. 
•    Analyze, interpret, and translate technical requirements to write and edit technical and user content in a clear and concise user-friendly style.
•    Evaluate existing content for adherence to standards, and recommend improvements in editorial and visual standards, new designs, layouts, and procedures for improvement.  

Job Requirements


•    Bachelor's degree in Technical Communication, English, or Journalism
•    Technical Writing Certificate


•    1+ year of technical writing / communication experience in a SAAS organization
•    1+ year experience with web-based documentation or content management systems
•    Comfortable learning and using prototype or production software products to develop ready content for multiple products and recurring cadence of releases
•    Technical proficiency with the following software:
     o    RoboHelp and/or MadCap Flare
     o    MS Office Suite
     o    Rally or other Agile Management Tools
•    Other skills desired but not required: 
     o    Background in business of travel
     o    Knowledge of HTML, XML, SOAP, REST, and JSON 
     o    Familiar with Agile software methodology
     o    Multilingual
     o    Exposure to instructional design, adult-learning theory, and LMS management 


•    75% Editing:  Write, edit, format technical content
•    20% Projects:  Participate in communication project teams, attend meetings
•    5% Project management:  Plan, manage, schedule, track projects
•    Travel constitutes less than 1% of time


Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Compliance Office at compliance.office@sabre.com.


Affirmative Action

Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW


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Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

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