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Team Lead Business Analysis

Date: Aug 1, 2019

Location: Southlake, TX, US, 76092-2103

Company: Sabre

Req ID: 48861

Job Family: Information Technology/Software Development

 

Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology and want to hone their skills. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices - then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers.

Job Description

The AirVision Network Planning & Scheduling Suite is an industry leading airline schedule planning and optimization solution that serves several airlines across the globe to build, manage and publish their schedules. As part of the Professional Services and Consulting team, under general direction, candidate oversees the implementation and client acceptance of the AirVision Network Suite of products. Provides day-to-day coordination of activities between client and company personnel. Ensures customer satisfaction of information technology solutions by managing the details of overall project schedules and deliverables. Typically uses more subject matter expertise and project management skills than technical skills. Provides customer support for their questions and issues related to the Suite.

The ability to understand and interact meaningfully with airline scheduling and network planning organizations is an important part of the job. Monitors the project from initiation through completion of the project. Organizes the interdepartmental activities ensuring completion of the project/product on schedule and within budget constraints. May provide input on performance against deliverables. Strong understanding of airline terminology and business processes. This professional will be a go-to person in general business areas of Planning and Scheduling, deep/expert knowledge of scheduling process. Excellent communication skills, comfortable speaking to medium sized audiences. Identifies and implements via consistent delivery methodology. Assist with product release testing, business scenario discussions and support customer with strong customer focus attitude. Candidate will help drive business/process improvements externally and internally.

Job Requirements
  • Quickly understands the business requirements and technical issues and challenges 
  • Be the solution expert and the single point of contact for the customer to provide expert guidance and clarifications
  • Confirm and approve business and functional readiness for system implementations 
  • Be the point of contact in the Delivery team for other internal teams such as Solutions/Development to articulate/clarify functional requirements/issues regarding specific customer implementations
  • Closely liaise/coordinate with the internal development/operations teams for system installations, user accounts set up etc.
  • Document, review and edit requirements and technical specifications and recommendations related to project
  • Ensure issues are identified, tracked, reported on and resolved in a timely manner
  • Consistently deliver high-quality service to customers 
  • Understand how to communicate difficult/sensitive information tactfully
  • Independently manage customer implementation projects with minimal supervision
  • Support customer during the maintenance phase with managing their critical/business impact issues/questions
  • Based on project, the job requires travel up to 25% time.

 

Education & Experience

  • Bachelor’s Degree or MBA
  • 5 plus year’s work experience in similar background
  • Airline / Industry experience is preferred

 

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Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Compliance Office at compliance.office@sabre.com.

 

Affirmative Action

Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW

 

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