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Job Title:  Sales & Account Manager

Location: 

Southlake, TX, US

Remote Options (if applicable): 

Req ID: 60000

Job Family: Sales

 

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey! 

Job Description

We're seeking an enthusiastic Sales & Account Manager to manage the commercial and operational relationships for the Radixx Select accounts. The position requires a customer-centric thought process as well as advanced sales skills, with the ability to work closely with others at all levels both internally and externally in a highly professional and client service oriented manner.  The Account Manager serves as the primary business contact between the clients and Sabre and their role is to support existing and new customers to ensure customer satisfaction and retention. You will interact with key client stakeholders and be able to strike a balance between client expectations and Sabre strategic objectives. The Account Manager owns all activities around the assigned accounts and is expected to be well versed in all commercial terms, maintenance and support needs, project delivery activities, timelines and project scope.


ROLE AND RESPONSIBILITIES  
What will you achieve? 
•    Understand clients' business and market challenges
•    Establish working relationships with key stakeholders, including C-Levels at client and within Sabre to either drive meaningful conversations, or facilitate such conversations
•    Establish regular business review sessions articulating the state of the account, strategic objectives, project progress and other key client performance metrics
•    Achieve Sales targets and customer satisfaction goals
•    Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests are handled appropriately and in a timely manner
•    Provide account management, service and consulting to existing, new and conversion clients, includes selling products/services/solutions to benefit the customer and increase productivity
•    Liaise with Client Support to identify, track and escalate customer problems, and/or training initiatives
•    Establish positive relationships and results in order to solidify renewal opportunities
•    Clearly articulate client's goals, objectives and expectations to affected stakeholders based on contractual commitments
•    Ensure signed agreements (contracts, amendments, work orders) are shared with key stakeholders to ensure timely billing, or for reporting activities
•    Maintain appropriate levels of involvement with client issues requiring resolution, including invoices, accounts receivables, and service incidents
•    Monitor and improve customer satisfaction

Job Requirements

Must Have Skills
•    GDS and Airline Experience required.
•    3-5 years of Airline account management experience  
•    Bachelor’s degree
•    Proven sales/account management experience within the travel technology space
•    Strong time management, multi-tasking, and organizational skills
•    Proven account management skills preferred in order to create, maintain and enhance client relationships
•    Experience in managing business relationships and driving growth with customers
•    Experience in up-selling products to customers and reaching sales goals
•    Strong interpersonal skills, internal and external, and ability to communicate at all levels.
•    Strong analytical skills and problem solving ability
•    High level of initiative and have the ability to work well in a team environment
•    Fluency in English language skills. Additional foreign languages would be an advantage.
•    Travel is required
•    Willing to work on weekends and holidays as required

Nice To Have Skills:
•    Knowledge of Sabre & Radixx Airline products and services

 

Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Compliance Office at compliance.office@sabre.com.

Affirmative Action

Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW

 

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Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

Job Segment: Consulting, Manager, Technology, Management