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Job Title:  Senior Business Analyst


Southlake, TX, US

Req ID: 52910

Job Family: Information Technology/Software Development


Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey! 

Job Description


The eCommerce Business Analyst role is part of the Service Delivery organization supporting our customers who implement the Sabre Hospitality SynXis Booking Engine or connect their custom booking engine through the SynXis Custom Booking Engine via API.  Reporting to the Director of Delivery and Training, this role would:

•    Work directly with customer’s eCommerce Business teams or contracted vendors, Project/Program Managers and eCommerce IT team members as appropriate, to define the scope of the project and execute accordingly
•    Meet periodically with customers to review project health and actively remove barriers to success
•    Coordinate activities and facilitate conversations between the customer’s Development Company and our Certification Team
•    Follow up with customers and third-party vendors pre-and-post cutover
•    Ensure communication is aligned amongst our internal teams to ensure a consistent message is delivered to our customers
•    Acts as a SME for SynXis Booking Engine and its configuration for Sabre Delivery teams
•    Use technical tools (Postman for HTTP POST) when implementing SSO to demo/test Login API and in obtaining API Key for Booking Engine Widgets
•    Participates and conduct demos, workshops, design reviews, and helps plan the execution and transition to support for newly implemented solutions
•    Consult customers in booking engine configurations, data and analytics, reporting and solution performance evaluations 
•    Collaborate with the Product team to understand new offerings and requirements for eCommerce solutions, to uncover system defects and report them for resolution, and to be the voice of customers for new enhancements

Job Requirements

A successful candidate must have:

  • Proven experience communicating and collaborating between and with both technical and customer audiences at various levels of technical experience
  • Experience in e-commerce and web-oriented technology products as well as usage of web analytics to make informed decisions in one of the following domain or vertical industries: Retail, Travel and/or Hospitality
  • Ability to work under pressure, managing multiple clients and projects concurrently
  • Excellent communication, presentation, problem solving and time-management skills
  • Technically savvy in Microsoft Office Suite, especially Excel (pivots, v look ups)
  • Strong penchant for attention to detail, accuracy, and impeccable follow-through
  • 3+ years of Ecommerce Business Analyst or similar role experience
  • Bachelor's degree or equivalent experience

Preferred experience:

  • Hospitality experience, travel industry helpful
  • Collaboration with channel partners, system integrators, and third parties to deliver and manage implementation of high impact solutions
  • Project management and/or software development methodology; PMP certification
  • Master’s degree or similar
  • Multi-lingual


Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Compliance Office at compliance.office@sabre.com.

Affirmative Action

Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW


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Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

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