Senior Business Analyst
Date: Nov 12, 2019
Location: Southlake, TX, US, 76092-2103
Company: Sabre
Req ID: 50036
Job Family: Information Technology/Software Development
Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology and want to hone their skills. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices - then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers.
We are seeking a talented Business Analyst responsible for gathering and analyzing requirements in support of strategic initiatives. The Business Analyst will work with our business stakeholders and development teams to come up with strategies and solutions to enhance Sales and Servicing process and to leverage best in class Salesforce capabilities.
GENERAL DESCRIPTION:
• Under general direction with minimal oversight, delineates requirements to solve complex business problems using differing technologies and systems.
• Advanced ability to strategically plan for current and future business environments, including future technology and business design changes to create flexible solutions.
• Analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.
• Utilize Agile methodology to document solutions into comprehensive user stories.
• Serve as lead conduit between developers and end users.
• Provides functional/technical assistance in identifying, evaluating, and developing systems and procedures that meet user requirements.
• May lead cross-functional linked teams to address business or systems issues.
• Work closely with the development team assisting team members with understanding customers’ needs and testing of issues.
EDUCATION: Bachelor's degree or equivalent
EXPERIENCE:
• Minimum 5 years related experience.
• Candidates should have a strong command of CRM principles.
• Experience working with Salesforce Service Cloud, Sales Cloud, Client Portal/Communities is preferred.
• Excellent computer software skills (Excel, Word, PowerPoint)
• Excellent written and verbal communication skills.
• Ability to simultaneously handle multiple projects.
• Excellent analytical and problem-solving skills with ability to conceptualize abstract concepts into requirements and solutions.
• Excellent knowledge about agile/scrum methodology.
• Experience in writing User Stories and defining acceptance criteria.
SPECIALIZED KNOWLEDGE AND SKILLS:
• Knowledge of CRM systems and applicable best practices in a call center and/or sales environment.
• Salesforce Sales and Service Cloud knowledge is preferred.
Reasonable Accommodation
Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Compliance Office at compliance.office@sabre.com.
Affirmative Action
Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW
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