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Senior (NOC) Operations & Tech Support-Cloud Operations

Date: Feb 18, 2019

Location: Southlake, TX, US, 76092-2103

Company: Sabre

Req ID: 43894

Job Family: Information Technology/Software Development


Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology and want to hone their skills. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices - then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers.

Job Description

Senior Operations & Tech Support – Cloud Operations

Did you know that our cutting-edge technology is used by more than 1 billion people around the globe? Did you know that Sabre processes approximately 85,000 transactions per second for the largest industry in the world - travel and tourism? 

Now that we have your attention, Sabre is an innovative technology company that leads the travel industry by helping our customers (and employees) succeed. We are looking for forward-thinking, creative people who take ownership of results and make things happen. If this sounds like you, consider joining our team. 

The Operations Control Center ( OCC ) team is being built now in our HDQ Southlake office.  OCC is working closely with other operations and architecture teams across the enterprise. We are seeking experienced and driven engineers, with wide Sabre Systems experience to join our OCC team to help drive cloud operations support. The objective of the role is to support existing Sabre products hosted on the new environments on Amazon AWS.


Job role

  • Work as part of infrastructure team to ensure deployment tasks are completed successfully
  • Work closely with System Owners and support design and deployment of new cloud instances
  • Work with SO’s and create KB’s and KA’s and script steps for remediation and monitoring of hosted applications
  • Manage infrastructure services to ensure high availability and reliability
  • Coordinate adoption of technology standards related to runtime infrastructure
  • Drive operational design for runtime, especially the integration of software with hardware infrastructure
  • Assist with strategic planning and road-mapping for hosting infrastructure
  • Participate in cross-company technology initiatives

Job Requirements

  • Good experience with managing medium to large-scale production environments, preferably as part of an online service provider environment
  • Hands on experience with running in Cloud environments, Amazon AWS preferable
  • 1+ years infrastructure automation using tools such as CloudFormation, Ansible
  • Demonstrated proficiency in scripting languages (Ansible, JSON, Python or other)
  • Good understanding of Linux or Windows, TCP/IP networking, databases and CDNs
  • Knowledge in the configuration and maintenance of common applications such as Apache, Tomcat, Nginx, Squid, LDAP NFS, DHCP, DNS, and SNMP
  • Excellent verbal and written communicator
  • Experience maintaining and monitoring AWS services
  • Participate in on-call rotation, respond to after-hours requests and/or issues
  • AWS Solutions Architect – Associate and Professional Certifications desirable


EDUCATION: Bachelor's degree or equivalent and 2-4 years of similar experience.


Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Employee Relations Department at


Affirmative Action

Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW


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