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Job Title:  Principal Product Manager, Airline Customer Touchpoints


Southlake, TX, US

Remote Options (if applicable):  Flexible remote options

Req ID: 59154

Job Family: Production and Project Management


Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey! 

Job Description


We are looking for an experienced Product Manager to join the Airline Customer Touchpoints Product Team. Airline Customer Touchpoints include Interact, Digital Workspace, FCCS and Digital Experience. These world class marketplaces connect airlines and travelers to support booking and servicing air reservations.

The Principal Product Manager will manage Sabre’s Digital Workspace, a Reimagined Solution for Airports and Call Centers. Digital Workspace is a mobile-first design, powered by a flexible technology framework that simplifies the agent experience. Not only does this improve usability, it delivers guided processes and easier workflows. By allowing airport and customer service personnel to proactively focus on assisting travelers, Digital Workspace personalizes and elevates the overall customer experience. And its customer preferences view enables agents to upsell targeted ancillaries and increase incremental revenue at any touchpoint. The Principal Product Manager will own the strategy and roadmap for integration of Sabre’s platform capabilities, value creation for their customers and measurements. They work closely with peer product managers, user experience, research, sales, marketing, development, and the customer to best prioritize the capabilities that will drive value in the marketplace.

Roles Responsibilities

  • Owner of the Digital Workspace and Interact products
  • Drive customer engagements centered around the assigned core or adjacent product to understand market potential and fit
  • Collaborate with development to communicate vision and goals in product delivery
  • Support marketing with go to market materials and enable operations to support the product
  • Educate sales on the product value message and solicit product and competitive feedback
  • Demonstrate product and personal leadership 

Preferred Responsibilities

  • Knowledge of the Airline Reservation customer and Sabre’s Offer Sourcing solutions (eg Shopping, Loyalty, and Ancillary product)
  • Bachelor’s degree or equivalent 
  • Excellent English written and communication skills with the ability and desire to engage with internal and external stakeholders
  • Strong technical aptitude is a must with ability to understand proposed solutions and collaborate closely with technology partners across teams
  • Expertise with lean development principals 
  • Needs to be comfortable with uncertainty, brave enough to make decisions, willing to fail and able to learn, and accountable on all outcomes


  • Generous Paid Time Off (5 weeks PTO your first year!)
  • 4 days (one day/quarter) of Volunteer Time Off (VTO)
  • We offer a comprehensive medical, dental and Wellness Program
  • 12 weeks paid parental leave
  • An infrastructure that allows flexible working arrangements
  • Formal and informal reward, recognition and acknowledgement programs
  • Lots of fun and employee development events


Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Compliance Office at

Affirmative Action

Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW


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Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

Job Segment: Project Manager, User Experience, Manager, Technology, Management