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Principal Account Management

Date: Aug 9, 2019

Location: Southlake, TX, US, 76092-2103

Company: Sabre

Req ID: 49202

Job Family: Sales


Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology and want to hone their skills. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices - then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers.

Job Description

A key member of the TN Americas Online team reporting to the NAM Online Managing Director, is responsible for daily account maintenance and supports initiatives to deepen relationships, grow their business and Sabre’s share of wallet with assigned accounts.


General Description:

  • Provides account management services that support the strategic direction and initiatives set forth by the Managing Director and/or Account Director for each account
  • Coordinates with Managing Director, Account Director, Technology Director/Manager, Billing Analysts, OCPE,  and other internal teams (shopping, marketing, tech) on customer strategy and needs
  • Support Technology Manager needs when required - i.e. TAM pool session increases,  tech issue escalation, system issue research,
  • Coordinate/participate in joint product sales and tech calls with customer, coordinate/participate in joint calls for system migrations, system enhancements 
  • Support / coordinate with internal product marketing managers, product managers, project managers, etc.  Support work on customer enhancements, products/tools (beta, pilot, migration, new product roll outs, etc.,) capacity planning, customer optimizations, etc.
  • Interface with Sabre Business Analyst (CSBA) to ensure OTA PCC creation is as required, billing is correct, and GAI tracking is able to be accomplished.
  • Establishes positive relationships to increase long-term commercial vitality for both Sabre and our Online partners
  • Coordinates with various functions within the company to ensure customer requests are handled appropriately and timely
  • Observes market and technology trends and works closely with the Account Directors, NAM Online Managing Director and marketing to identify opportunities to promote, grow and implement Sabre products and gathers product needs
Job Requirements

The Ideal Candidate:


  • Strong understanding of the GDS industry globally (pricing, competitive environment, supplier relations, business model, etc.).
  • Has a deep understanding of Sabre systems, travel agency operations, ARC/IATA functions
  • Demonstrates knowledge of Sabre’s Online product portfolio and technology strategy
  • Has solid experience in fostering customer relationships and sales / account management strategy
  • Has exceptional communications skills and presence
  • Has experience working for a fast paced, matrix driven global organization and ability to handle multiple projects
  • Has inherent curiosity, is passionate for the industry, and wants to take partnerships to the next level; has demonstrated “out of the box” thinking to help drive new solutions with partners
  • Has working knowledge of finance and contracts
  • Support online customer market expansion (e.g., new PCC creation, POS set-up)
  • Understands interaction between Sabre products and customer proprietary products to support set-up or sales of new Sabre products/tools.


Job Requirements:

  • Minimum 5 years of relevant professional / industry experience
  • Bachelor’s Degree required
  • Strong Sabre host and Sabre product proficiency necessary
  • Excellent written and verbal communication skills; ability to handle multiple projects simultaneously
  • Strategic thinker with a strong commercial acumen displaying the highest ethical standards and impeccable character




Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Compliance Office at


Affirmative Action

Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW


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