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UX Strategy Intern - Summer 2021

Date: Nov 20, 2020

Location: Southlake, TX, US, Refer to j

Company: Sabre

Req ID: 52394

Job Family: Intern

 

Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology and want to hone their skills. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices - then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers.

Job Description

The User Experience Strategy Intern will work on the design strategy team to help to shape future customer experiences and educate BUs on design thinking/strategy. The qualified candidate will have a background in training or education. They must be familiar with design thinking methods/tools. This person will have a working knowledge of user interview, personas, customer journey maps, sketching, critiquing, and user testing.

 

The qualified candidate operates under direct management supervision. They assist other design strategists with their projects, compile results, take pictures, create training material, and development presentations. They will help to develop training classes and assist in education initiatives.

 

Responsibilities:

  • Assist design strategy workshops to shape future product vision or service offerings.
  • Work under general direction of manager on small projects.
  • Perform early research to assist on complex projects with other team members.
  • Creates material to be used in client workshops: including personas and journey maps.
  • Helps compile results, takes pictures, analyzes data, and assists in recommendations.
  • Translate insights and strategy into concept prototypes to communicate new product visions.
  • Rapidly visualize ideas in multiple mediums: sketches, wireframes, prototypes, etc.
  • Must synthesize research into concrete recommendations and communicate them to the team.
  • Must be able to communicate at all levels of the organization: C-suite, Directors, Managers, etc.
  • Develop design thinking training material for practitioners and executive workshops.
  • Assist in scaling design strategy across Sabre through client workshops and BU education.  
  • Use various methods (research, prototyping, user testing) to deliver meaningful outcomes.
  • Present findings and recommendations in a plan that drives future design improvements.
  • Coordinate with direct manager to plan all customer-facing workshops.
Job Requirements

 

Preferred Education: 

  • Currently pursuing a Bachelor’s Degree and/or adequate certification in User Experience graduating after August 2021.

 

Certification: 

  • IDEO Certified Design Thinking Facilitator Certificate (preferred)

 

Preferred Experience:

  • Background in training/leading workshops or classroom teaching is preferred.
  • Comfortable interviewing/observing people in different situations and putting them at ease.
  • Must possess excellent story-telling skills to communicate compelling experiences and visions.
  • Mastery of the design process, particularly in solving innovation challenges.
  • Proven track record of consistently producing deliverables that are well-written and timely.
  • Excellent project management and organizational skills to handle multiple projects.
  • Must work collaboratively and productively with diverse teams with competing objectives.
  • Ability to quickly learn and adapt in a fast-paced, highly interactive environment.
  • Experience with qualitative and quantitative user research methodologies.
  • Self-starter who is comfortable with minimal day-to-day guidance and works independently.
  • Exhibits strong problem solving, analytical, and critical thinking skills.
  • Ability to make recommendations based on observed user behavior and prior experience.
  • Experience working at an IT company
  • Working familiarity with design thinking tools and methods
  • 1 year of training/teaching experience

 

Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Compliance Office at compliance.office@sabre.com.

 

Affirmative Action

Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW

 

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