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Bilingual Customer Service Specialist - Luxury Hotels

Date: Aug 7, 2019

Location: Westlake, TX, US, 76262

Company: Sabre

Req ID: 41026

Job Family: Contact Center


Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology and want to hone their skills. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices - then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers.

Job Description

Sabre Hospitality Solutions serves hoteliers around the globe with the industry’s most innovative and comprehensive suite of technology services and products. Our solutions empower hotels and hotel chains to deliver true hospitality reliably and at scale, improving guest experience throughout the traveler journey.

Our team is comprised of the hospitality industry’s most innovative and entrepreneurial leaders, and together we form the fastest growing business unit of a $3B+ global technology company. Candidates who join our team must thrive in fast-paced, entrepreneurial environments and be committed to serving the needs of our hospitality customers around the globe. If this sounds like you, we would welcome the opportunity to get to know you better.


  • Engage with potential and existing guest  inquiries to provide hotel reservation and guest services in a sales based position
  • Drive hotel revenue for our customers by successfully offering appropriate products based on callers requests and needs
  • Assist with all caller’s requests including modifications and cancellations of existing reservations.
  • Leverage multiple applications to service guest inquiries

We are currently looking for Part time and Full time agents.  Increase pay rate for afternoon and evening shifts. Great bonus potential and benefits including Paid Time Off!

Part time: 5hr shifts/ 5 days per week

Full time: 8hr shifts/5 days per week

Job Requirements


  • Minimum 1 year of related experience preferred
  • Excellent verbal and written skills, time management, and deductive reasoning required
  • Fluency in Spanish is required
  • Prior experience in hospitality (hotel) industry a plus
  • Prior experience in customer service/sales positions a plus


  • HS diploma or equivalent (GED) is required
  • College degree or industry related program certifications preferred


Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Employee Relations Department at


Affirmative Action

Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW


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Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

Job Segment: Business Intelligence, Technology

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