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Airline Client Solutions Partner

Date: Dec 1, 2018

Location: Southlake, TX, US, 76092-2103

Company: Sabre

Req ID: 42818

Job Family: Sales

 

Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology and want to hone their skills. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices - then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers.

Job Description

  • Under general direction, provides technical account management and support services for strategic airline customers.
  • Primary focus is post sale support and technical account management for large, complex, strategic clients.
  • Manage complex issues through the entire support process – from issued identification through resolution.
  • Candidate will be accountable for the overall support function and work closely with the Account Director to manage client satisfaction and growth.
  • Candidate will build and maintains positive customer relationships and coordinate with various functions within the airline and Sabre to ensure customer requests are handled appropriately and in a timely manner.
  • Candidate will position Sabre for renewal opportunities by providing world-class support and working to ensure the client  recognizes business value from their investment in Sabre technology and services. (e.g. revenue realization, data integrity, etc.)

Job Requirements

EDUCATION:

  • Bachelor's degree or equivalent.

 

EXPERIENCE

  • At least, 7 years’ experience with any aviation system - required.
  • Strong knowledge and experience with Sabre reservations system - desired
  • Advanced computer software skills including Excel spreadsheets and PowerPoint presentations.
  • Excellent written and verbal communication skills; ability to handle multiple projects.
  • Strong customer service skills including issue management, issue resolution and customer support escalations
  • Experience with International Airline Operations, a plus.

 

Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Employee Relations Department at employee.relations@sabre.com

 

Affirmative Action

Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW

 

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