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Senior Customer Insights Analyst

Date: Jan 13, 2021

Location: Singapore, Singapore, SG, 408533

Company: Sabre

Req ID: 52714

Job Family: Sales

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey! 

Job Description


In the rapidly evolving world of Online travel, Data & Analytics are driving growth and next generation innovations.  We are looking for a few strong analysts to join our vibrant & growing Global Online organization.  You will be working with a high-caliber cross-functional team of Online business leaders and technology experts.  Your responsibility is to uncover valuable customer insights based on rigorous analysis of market trends, competitive landscape, and specific customer needs.  Our success is measured by profitable growth of our Online portfolio.


  • Employ various sources of data to synthesize market trends, key factors and players for Sabre Online business and customers
  • Closely collaborate with cross-functional Online teams to deepen understanding of each customer’s goals, challenges, and needs
  • Identify, quantify, and prioritize key customers’ growth opportunities based on impactful analytics
  • Provide relevant data and insights for Global Online business strategy, planning, and on-going performance tracking


Disclaimer: The duties and responsibilities described above is not a comprehensive list and additional tasks may be assigned to the employee from time to time. The scope of the job may change as necessitated by business requirements.

Job Requirements


  • Proficient in statistical analysis / modeling, and experienced in data visualization. Programming experience is highly desirable 
  • Strong critical thinking and problem-solving skills
  • Take ownership, with demonstrated drive for excellence and perseverance
  • Comfortable diving into complex systems/issues and business problems, and able to quickly grasp/define ambiguous situations
  • Excellent presentation skills to simplify complex product, technical and analytical insights to a business audience and vice versa
  • Bilingual in English and Chinese


Bachelor's or graduate degrees in Engineering, Mathematics/Statistics, or Economics


5+ years related experience in e-commerce and/or travel 


Sabre Corporation is the leading technology provider to the global travel industry. Sabre’s software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management. Sabre also operates a leading global travel marketplace, which processes more than US$120 billion of global travel spend annually by connecting travel buyers and suppliers. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world.


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