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Job Title:  Principal Tech Sales & Support

Location: 

Singapore, Singapore, SG

Remote Options (if applicable): 

Req ID: 59208

Job Family: Production and Project Management

 

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey! 

Job Description

A consultative individual, with deep agency workflow knowledge and a proven ability to influence decision makers; and can understand a prospective travel agency’s business from the perspective of technical & operational needs, pain points and opportunities to improve their business performance. Based on this understanding and their knowledge of Sabre solutions and certified partner offerings, crafts a solution and documents the Sabre based solution architecture. Pitches the solution, including relevant product demonstrations, along with commercial sales rep to the prospect and advises commercial sales rep on economic value (to the Prospect) of the recommended solution set. 
Where relevant builds a business case for Sabre to make necessary investments in delivering the solution, and shares learnings on customer/market needs with marketing.

 

Responsibilities / Job Description
Customer Business Landscape Assessment
•    Understand and documents the customers current state with focus on the business pain points. (technical and operational)
•    Creates a solution architecture document as to how Sabre products / partner offering can address the agencies pain points. 
•    Demonstrates/ Quantifies the value of the solution
IT Assessment & Sales Pitch
•    Leads technical and operational aspects of pre-sales engagements
•    Performs prospect’s technical needs evaluation
•    Constructs a Solution set composed of Sabre and technology partner products/services
•    Delivers a compelling sales pitch to persuade the prospect that the proposed Sabre solution set is the optimal for prospect to achieve their business objectives.   
Building Business Case
•    Creates business case for Sabre to invest in products and third-party integrations necessary
Technology partner network development
•    Proactively identifies and builds working relationship with technology partners
Provide Direction to Conversion and troubleshoot
•    Delivers a solution architecture document that will serve as a conversion blue print to delivery team at the start of a conversion project. Ensures that this document is signed off with the Customer.
•    Engages with Delivery team during conversion process to provide direction on Solution Strategy and rectify architectural flaws (if any) that Delivery teams might uncover during conversion
•    Resolves adhoc technical queries ‘on the spot’ when prospect’s tech stakeholders bring up known technical issues
Product/Solution Feedback
•    Provides input to product owners on customer/marketplace needs for solution roadmap development based on customer interaction and competitive solution analysis.

Job Requirements


•    Minimum 5 years of hands-on GDS experience; excellent functional Sabre knowledge is a plus
•    Proven experience in travel industry, including E2E workflow & common operations knowledge
•    Experience with customer implementations is a plus
•    Ability to connect with a variety of audiences at all levels within and outside Sabre
•    Strong verbal communication and listening skills internal and external
•    Creative individual with strong analytical and solution-oriented skills
•    Proficiency in creating and delivering formal training programs and presentations 
•    Knowledge and experience working with API’s required 
•    Functional and technical experience on customer facing functions primarily focused on technical troubleshooting and/or system support and/or analysis
•    Have proven knowledge of Excel, Word, PowerPoint 
•    General understanding and usability of computers and networks
•    Team player with experience of working with different cultures in a global environment
•    Experience working in a matrix organization and virtually distributed team

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process. Join our life community at Sabre by following us on Twitter, Facebook and LinkedIn

 

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