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Job Title:  Lead Client Services Project Manager

Location: 

Singapore, Singapore, SG

Remote Options (if applicable): 

Req ID: 60419

Job Family: Production and Project Management

 

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey! 

Job Description

Sabre is looking for a dynamic and highly motivated individual to join our Asia Pacific implementations team based in Singapore.

 

The successful candidate will need to be fluent in customer communications, passionate about customer service and have a proven track record in implementing projects within the hospitality distribution industry. The candidate will be highly skilled in planning/managing complex projects, navigating internal structures and managing stakeholders’ expectations. 

 

The Lead Client Services Project Manager will report to the Manager, Client Services Projects and is responsible for delivery of Sabre products/services to strategic hotels or chains. This position requires coordination of activities and timelines, with multiple internal and customers teams as well as third-party vendors, throughout the lifecycle of the projects from planning, onboarding, tracking, issue resolution to closure.

 

The Lead Client Services Project Manager will be the customer's main point of contact from contract signature until successful implementation, at which time the day-to-day customer management will be transitioned to account management. 

 

The Lead Client Services Project Manager is required to manage multiple projects; each at various stages of the on-boarding process. The candidate is expected to work directly with senior level customer executives and can identify risks, opportunities and implement mitigation strategies or corrective actions.

 

The Lead Client Services Project Manager will be expected to become an SME for assigned internal projects, maintain associated intellectual capital which includes, but is not limited to, project documentation, white paper development and customer references. In addition, the Lead Client Services Project Manager is also expected to help build and scale the service delivery function to a new level. Prior transformation and business process improvement project experience is highly desirable.

 

In order to be successful in this role, the candidate must have high levels of personal effectiveness, build relationships and work well under pressure and timelines.

Job Requirements


•    Fluency in standard business English and Korean are mandatory
•    Fluency in standard business Japanese and/or Mandarin would be a huge plus
•    Strong written and verbal communication skills plus outstanding interpersonal skills 
•    Minimum 5 to 8 years of experience with experience within the hospitality industry
•    Proven record in managing customer facing projects in the capacity of a project leader 
•    Strong planning and organizational skills combined with excellent time management 
•    Demonstrated experience in project management principles, practices and procedures.
•    PMP certification would be an advantage  
•    Attention to detail and impeccable follow through 
•    Experience in managing cross functional projects 
•    Ability to manage and prioritize multiple projects and deadlines 
•    Ability to work globally (and virtually) with a variety of cultures & with key project stakeholders 
•    Experience with the Synxis CRS is a plus
•    Ability to work flexible hours 

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process. Join our life community at Sabre by following us on Twitter, Facebook and LinkedIn

 

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