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CTR Contributor Desktop Support

Date: Aug 13, 2019

Location: Singapore, SG, 529540

Company: Sabre

Req ID: 49402

Job Family: Information Technology/Software Development

 

Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology and want to hone their skills. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices - then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers.

Job Description

 

Sabre is currenlty looking for Contributor IT Desktop Support (Contract) If you are passionate about technology – please take a look below and send in your CV!

 

 

The IT Desktop Support Technician will provide second level technical support to internal Sabre employees and contractors. The successful candidate will possess a rare combination of interpersonal and communication skills as well as an aptitude for working with applications, systems and hardware to find resolution of end userproblems, which may range from straightforward to more complicated technical issues. Furthermore, there are a wide range of administration duties within this role including ticket updates, customer follow-up, time tracking, weekly reporting and individual task management. Coverage includes 24x7 support for 10,000 end users in any of the 60 worldwide locations and 900 home-based workers.

 

  • Provide second-level support on tickets escalated from the Service Desk staff regarding IT issues and requests including, but not limited to:
    • MS Windows and Office software
    • Mac OS X and Mac Office software
    • PC, Mac and peripheral hardware (printers, monitors, keyboards)
    • Tablets and other Android, iOS and windows mobile devices
    • Basic network (WAN, LAN and wireless) troubleshooting
    • Active Directory and Exchange administrative activities
    • Resolve all escalated issues within SLA and support efforts to provide proactive support in the form of
    • knowledgebase articles and user training
    • Receive, log and manage tickets in ITSM ticketing system (ServiceNow)
    • Work closely with the Service Desk to ensure a quality communication and timely resolution to escalated issues
    • Ensure a high degree of customer service and adhere to all service management principles

 

Job Requirements

 

  • Excellent interpersonal communication skills, positive and engaging telephone manner and a high degree of customer service aptitude
  • Demonstrable experience and fluent command of the English language
  • Excellent organizational skills and ability to troubleshoot remotely
  • 2-3 years of experience in an IT support organization
  • Strong understanding of ITIL incident management, including upholding SLAs and communication to end
  • users
  • Strong knowledge of Microsoft and OS X based operating systems, as well as computer imaging and onsite
  • and warranty for end user equipment
  • Experience with researching complex issues with end user software and hardware
  • Self-motivated achiever who gains satisfaction from providing excellent customer service
  • Demonstrates clear desire to be a role model in customer service and execution of IT support 
  • ITIL qualification is preferable but not essential
  • MCP certification is preferable but not essential

 

Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Compliance Office at compliance.office@sabre.com.

 

Affirmative Action

Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW

 

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