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Account Director

Date: Dec 7, 2018

Location: Singapore, SG, 339510

Company: Sabre

Req ID: 43551

Job Family: Sales

 

Operating in 29 markets across Asia Pacific, with over 2000 local staff, serving premium top blue-chip customers in the travel industry - from travel agencies, airlines, hotels, car rentals and insurance providers. Sabre have grown our presence significantly over the years, in order to tap on the immense potential of the world’s fast growing region. Sabre’s end-to-end technologies help create a differentiated portfolio of solutions and services driven by data and insights on how travel business operates in Asia Pacific. We help our travel partners create better customer experiences, optimise business operations and enhance competitiveness. As we continue to grow in the region, our people are AND will always be our biggest asset & investment, where we continue to bring together the best talent and help them achieve their own career aspirations in a truly global company.

Job Description

Operating in 29 markets across Asia Pacific, with over 2000 local staff, serving premium top blue-chip customers in the travel industry - from travel agencies, airlines, hotels, car rentals and insurance providers. Sabre have grown our presence significantly over the years, in order to tap on the immense potential of the world’s fast growing region. Sabre’s end-to-end technologies help create a differentiated portfolio of solutions and services driven by data and insights on how travel business operates in Asia Pacific. We help our travel partners create better customer experiences, optimise business operations and enhance competitiveness. As we continue to grow in the region, our people are AND will always be our biggest asset & investment, where we continue to bring together the best talent and help them achieve their own career aspirations in a truly global company.

 

This is an exciting opportunity to join a market leading Airline Technology company in a fast growing and dynamic growth market.

The Account Director is a senior role serving as the primary business contact between the client and business unit and will be responsible for the account management activities for customers in Southeast Asia.  A key focus is to build a robust account/market Plan encompassing a short and long term strategy to ensure retention, strategic partner relationships and identify new sales opportunities in the fast growth and dynamic Southeast Asia aviation market.

The Singapore based Account Director will interact with key client stakeholders and be able to strike a balance between client expectations and the company’s strategic objectives. You will own all activities around the Accounts and it is expected you will be well versed in all commercial terms, maintenance and support needs, project delivery activities, timelines and project scope.

 

Key responsibilities : 

  • Understand clients' business and market challenges, and be able to articulate the company’s  capabilities to address such challenges
  • Establish working relationships with key stakeholders, including C-Levels at client and within our business to either drive meaningful conversations, or facilitate such conversations
  • Engage the clients' executive stakeholders to provide input and comments around the Account Plan.    
  • Establish regular business review sessions articulating the state of the account, strategic objectives, project progress and other key client performance metrics
  • Articulate the value and purpose of implementing an Net Promoter Score –NPS- methodology to clients and discuss results and action plans in executive review meetings
  • Facilitate client participation in regional and global conferences to highlight future product strategies, roadmaps and or direction.

Job Requirements

  • Proven account management skills required (minimum of 5 years) in order to create, maintain and enhance client relationships
  • Airline experience and subject matter expertise in one or more airlines business environment preferred, or strong ability to understand airline business environment and complexity.
  • Strong analytical skills and problem solving ability
  • Proven leadership skills
  • Extremely detail oriented
  • Technical competence (understand software, hardware, networks, etc)
  • Motivated, goal oriented, persistent and a skilled negotiator
  • High level of initiative and have the ability to work well in a team environment
  • Excellent written and oral communication skills
  • Handle stressful situations and deadline pressures well
  • Plan and carry  out responsibilities with minimal direction
  • Bachelor’s degree or higher

 

Sabre Corporation is the leading technology provider to the global travel industry. Sabre’s software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management. Sabre also operates a leading global travel marketplace, which processes more than US$120 billion of global travel spend annually by connecting travel buyers and suppliers. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world.

 

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