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Job Title:  Senior Product & Tech Consultant

Location: 

Sao Paulo, Sao Paulo, BR

Remote Options (if applicable): 

Req ID: 59023

Job Family: Production and Project Management

 

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey! 

Job Description

Sabre’s Travel Network team is looking to hire a Senior level Product & Technology Consultant!  This PTC will be responsible for global accounts including multiple platforms and diverse locations. You will be responsible for creating relationships with the customer’s product and technical experts, understanding their unique business challenges and needs, ensuring issue resolution, and driving investment alignment between the customer and the Sabre organization. The ideal candidate will have experience in product and technical roles with travel management companies.

This opportunity offers remote work in Columbia, Mexico, Brazil or Costa Rica.    

Essential responsibilities include:
 

  • Coordinate and share best practices with other Product & Technology Consultants for named account and across the organization
  • Serve as advisor to the internal sales team and customers regarding the resolution of complex product and technical issues that affect the sale, installation and utilization of organization products and/or services
  • Propose changes in products and/or services that result in increased efficiency or adoption by the customer Provide project management guidance and oversight of key engagements to ensure successful implementations
  • Effectively balance resources across complex multiple projects and locations to ensure customer needs are met
  • Determine the viability of customer-driven requests for computer-related systems, third party tools and connectivity solutions including front, mid and back office
  • Provide issue resolution in a timely manner
  • Develop and maintain relationships across Sabre and the customer’s organization
  • Share results and feedback from key customer engagements with internal teams
  • Provide customer advocacy internally through product development discussions
  • Drive Sabre product investment alignment with the customer’s needs
  • Develop a strong relationship with other internal teams to ensure alignment, communication and adherence to shared vision of our strategic customer base
  • Represent Sabre at industry and customer events

Job Requirements

Must have skills:

  • Bachelor’s degree or relevant experience
  • Deep understanding of the travel industry
  • Strong product and technical skills to drive ongoing technical account management efforts
  • Demonstrated ability to lead discussions with customer and drive internal alignment around customer needs
  • Excellent internal and external collaboration skills
  • Strong project management skills and a willingness to engage in a hands-on way
  • Some travel to international locations may be required

 

Nice to have:

  • Deep technical and functional understanding of SWS (Sabre Web Services/API)
  • 5 years of experience in manager-level, hands-on technical customer facing roles
  • Experience with technology companies servicing corporate customers
  • MBA or advanced technical degree

PLEASE UPLOAD YOUR ENGLISH CV. 

Benefits

Sabre offers the following exciting benefits:
•    Very competitive compensation
•    Generous Paid Time Off (5 weeks PTO your first year!)
•    4 days (one day/quarter) of Volunteer Time Off (VTO)
•    We offer a comprehensive medical, dental and Wellness Program
•    12 weeks paid parental leave
•    An infrastructure that allows flexible working arrangements
•    Formal and informal reward, recognition and acknowledgement programs
•    Lots of fun and employee development events

 

Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Compliance Office at compliance.office@sabre.com.

Affirmative Action

Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW

 

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