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Job Title:  Technical Account Manager

Location: 

Santiago, Santiago Province, CL

Remote Options (if applicable):  Fully remote

Req ID: 58722

Job Family: Production and Project Management

 

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey! 

Job Description


Our team goal is provide exceptional customer support focusing on customer satisfaction and solution adoption. Strive to be the trusted partners and confidant of key customers stakeholders laying the foundation to increase Sabre’s solution footprint and/or services.

 

The person selected will be the advocate of the client within the Sabre Airline Solutions Organization. The Technical Account Manager (TAM) will work closely with the Account Director (AD) and Head of Customer Support Partners (HCSP) as part of the overall account team, and specifically focus on solution adoption, understanding the clients’ landscape, key client performance indicators and trends. The TAM will have a broad base understanding of the client’s environment specifically around assets procured from Sabre Airline Solutions, competitor products and or solutions created by the client themselves. The TAM will also navigate across the Sabre Airline Solutions organizations and client organization to facilitate faster resolution time to issues.

 

The TAM will:

 

  • Partner with client to ensure they are receiving business value for their solutions procured from Sabre Airline Solutions (e.g., revenue realization, data integrity, etc.)
  • Conduct regular operational review meetings
  • Understand the clients' system landscape and assist in solution reviews
  • Understanding of interdependencies between client solutions including competitor and home-grown solutions developed by the client themselves


Responsibilities:

 

  • Communicate the clients' tactical goals within Sabre Airline Solutions and represent the clients' interests to the broader team
  • Continuously gather knowledge of competitors and reflect this within the clients’ process flows diagrams
  • Navigate across Sabre Airline Solutions product owners to facilitate, construct or design potential new processes to support client needs
  • Be the client advocate within Sabre and conduct or facilitate meetings within the organization to better describe and explain client expectations or needs.
  • Work closely with the Sabre Airline Solutions’ Customer Care organization to identify and resolve chronic trends or issues associated to the clients' environment
  • Ensure that client issues are dealt with in an efficient manner, informing the Regional Director (RD), Account Director (AD), and Head of Customer Support Partners (HCSP) or Regional General Manager (RGM) of any problems that may arise, that could result in escalations to senior Sabre Airline Solutions executives
  • Construct an action plan to address concerns raised by client and discuss progress and actions during operational review sessions
  • Consistent usage of CSP Tools, dashboards, process flow diagrams, surveys, and scorecards
  • Participate in regular business review sessions with key client stakeholders and Sabre Airline Solutions’ Regional Director (RD), Account Director (AD) to discuss progress, trends, business value, solution adoption and pending issues
  • Work closely with assigned project delivery leaders to identify and understand deployment risks, activities, opportunities, or deviations
  • Establish effective communication channels / forums with clients / and peers
  • Participate and continue activities (sales enablement training and/or solution overviews) to enhance product knowledge and understand solution roadmap/s
     

Job Requirements

 

  • Minimum 10 Years of airline/aviation experience
  • E-Commerce experience a plus
  • Experience with Web Services, API’s a plus
  • Strong analytical skills and problem-solving abilityShowcase a high level of independent initiative and have the ability to work well in a team environment
  • Demonstrate intellectual curiosity – expand knowledge base
  • Plan and carry out responsibilities with minimal direction
  • Motivated and goal oriented
  • Comfortable in engaging on manager / director / executive levels with client
  • Familiar with project management principals
  • Bachelor’s degree or higher 
  • Be able to handle multiple clients
  • Proven account management skills required (minimum of 5 years) in order to create, maintain and enhance client relationships


Must Have Skills:

 

  • 5 years of airline account management or travel tech account management experience, ideally with some knowledge of Sabre products and services
  • Proven account management and sales skills, with experience in driving growth and upselling products to reach sales goals
  • Both strong English and Spanish communication skills
  • Comfort in liaising and working with all levels of the business, both internally and externally
  • Strong analytical skills and problem-solving ability
  • High level of initiative and self-motivated
  • Strong time management, multi-tasking, and organizational skills
  • Willingness to travel (up to 25%) and work outside of standard office hours as needed
     

 

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses. Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

 

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