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Senior Sales Support

Date: Feb 6, 2019

Location: Richmond, GB, TW9 2QE

Company: Sabre

Req ID: 46837

Job Family: Sales

 

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Sabre’s software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. Sabre posted $3.2 billion in revenue in 2014 and employs approximately 10,000 people globally through its three business units – Sabre Travel Network, Sabre Airline Solutions and Sabre Hospitality Solutions.

Job Description

We have an exciting opportunity available to develop, enhance and support relationships with key airline customers in the distribution industry. This role is responsible for providing exceptional customer service to EMEA based airlines to improve operational performance and drive growth through customer engagement. This role will work closely with EMEA airline account team and other regional Customer Success Partners including product development, marketing and help desks. Serve as a critical member of the airline account team; operate as Sabre’s primary customer interface that is responsible for facilitating carrier issue resolution; provide domain expertise and drive increased response time and customer satisfaction

  • Provide and manage direct feedback to the Air LOB, CMSO and Account Director to facilitate contract optimization, airline product needs and enhancements
  • Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests, issues, projects are handled appropriately and in a timely manner
  • Oversee implementation projects to ensure customer timelines, milestones, and overall expectations are met or exceeded
  • Lead discussions with customer and drive internal alignment around customer needs
  • Provide sales and customer support for new or existing products
  • Takes ownership of resolving service or product issues
  • Provide prompt and detailed communication of product issues both externally and internally
  • Assist with functionality questions, testing issues, EPR issues and training on new products
  • Counsel the Airline Sales Director on all issues relating to their region

Job Requirements

  • Must be able to speak and write English fluently
  • Minimum 2 years related experience preferred
  • Intimate knowledge of the Sabre system, including system commands and tables
  • Advanced computer software skills
  • Excellent written and verbal communication skills; ability to handle multiple projects
  • Demonstrated ability to analyze and resolve problems

 

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses. Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

 

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