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Regional Delivery Manager

Date: Dec 5, 2018

Location: Richmond, GB, TW9 2QE

Company: Sabre

Req ID: 44128

Job Family: Sales

 

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Sabre’s software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. Sabre posted $3.2 billion in revenue in 2014 and employs approximately 10,000 people globally through its three business units – Sabre Travel Network, Sabre Airline Solutions and Sabre Hospitality Solutions.

Job Description

Acts as single point of accountability for all regional conversion projects. In addition, acts as the overall Programme Manager who manages Delivery team within a region to deliver conversion efforts successfully

 

Role Performance Metrics

  • Overall Regional Conversion performance against plan
  • YOY Growth in conversion productivity
  • Manging conversions to customer segment playbook guidelines and within planned implementation budget
  • Customer Satisfaction
  • Employee Satisfaction

Job Requirements

  • Reports regional conversion performance weekly and provides updates at regional executive leadership meetings
  • Defines reporting structure and puts-in place a system to capture conversion performance
  • Continuously improves and optimises conversion methodology – routinely reviews delivery playbooks and provides input to Program Management COE to ensure playbooks are current
  • Systematically tracks human resource capacity utilisation, owns delivery workforce planning for the region, and coordinates conversion training delivery with Global Operations to ensure conversion success
  • Ensures allocation of resources in alignment with regional sales strategy & goals and coordinates with regional sales leadership to ensure delivery resources are fully utilized
  • Provides direction and input to conversion approach, so that it is consistent with our best practices
  • Act as the key point of contact to PM to help find resources as appropriate within the Delivery team and wider Sabre teams globally
  • Provide guidance and direction to Delivery team members on how to execute with impact against the defined project timelines
  • Based on experience, helps and guides the PM to identify key risks and issue related to the conversion, and help the PM identify risk mitigation strategies
  • Escalates major & critical risks/issues within Sabre and finds solution to major risks/issues by liaising with appropriate leaders within the wider Sabre organisation
  • Sabre steering committee representative on large conversions to provide program guidance and escalation focus as required to maintain timeline integrity

 

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses. Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

 

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