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Job Title:  Sr Product Technology Consultant

Location: 

Oslo, Oslo, NO

Remote Options (if applicable):  Fully remote

Req ID: 60326

Job Family: Production and Project Management

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey! 

Job Description

 

We are looking for an experienced Product and Technology consultant to join our team in Norway. Product and Technology consultant is a consultative sales person, who engages operational and technical staff (including leadership) within the accounts they service (travel agencies) and supports new sales initiatives.  Activities include product demonstrations, in-depth scoping studies and customized present back presentations. In this role you will advise commercial team on economic value of the recommended solution set. You will be consistently aware of changes to existing customer’s operational structure and impact on technology requirements. You will identify opportunities to integrate Sabre products/services into customer’s IT environment and persuade the customer to adopt relevant Sabre Products.. You might be assigned to manage a portfolio of Global Accounts, large/mid-size and/or small business customers as a Technical Account Manager. You will develop, manage and maintain customer support operation to agency customers generating customer satisfaction. 

 


•    The voice of the customer to Sabre Marketing/Product team by articulating ongoing solutions / investment requirements and associated business case 
•    Maintains a very close working relationship with customer’s Operations & IT counterparts 
•    Seeks and obtains information about Customers’ technology project portfolio and priorities including but not limited to regular engagements on workflow optimization, automation needs, revenue diversification, etc 
•    Manages Operational issue resolution 
•    Persuades the customer to prioritize and implement projects to adopt Sabre‘s products first and Demonstrates Sabre products/solutions as required to secure new sales/product adoption 
•    Prepare and conduct regular customer reviews 
o    Promote awareness and encourage adoption of recently released and imminently releasing functionality 
o    Provide analytics related to help-desk and call drivers, look for opportunities to optimize 
•    Takes ownership of Product portfolio blue print from Sales Engineer and/or Systems Integration Consultant and keeps it up to date on an ongoing basis. 
•    Engages with Delivery Specialist and Systems Integration Consultant during conversion as required to establish customer relationship, participate in floor walking and ensure business continuity as customer moves to BAU 
•    Defines metrics to measure Sabre’s product performance and influences teams within Sabre to ensure that Sabre product performs above parity.
•    Manages customer perception by focusing the customer on the benefits of using and adopting Sabre technology 
•    Manages customer’s Sabre product system integration and beta test activity and identify critical path items and key risks to stakeholders. 
•    Facilitate customer’s escalation path to promote visibility and subsequent resolution of customer’s operational challenges 
•    Manages an assigned customer portfolio
 

Job Requirements

•    Proven experience in travel industry, including E2E workflow & common operations know-ledge. 
•    A good understanding and familiarity with Service Oriented Architecture, Web Services technologies, Simple Object Access Protocol (SOAP), Representational State Transfer (REST) is a plus
•    General understanding of Travel Industry infrastructure, technology direction, architecture and relationship between suppliers, developers and subscribers
•    Strong understanding of at least one or more GDS’s
•    Ability to connect with a variety of audiences at all levels within and outside Sabre
•    Account Management knowledge and the ability to present and deal with stakeholders up to management level
•    Strong verbal communication and listening skills internal and external
•    Creative individual with strong analytical and solution-oriented skills
•    Proficiency in creating and delivering formal training programs and presentations 
•    Functional and technical experience on customer facing functions primarily focused on technical troubleshooting and/or system support and/or analysis
•    Have proven knowledge of Excel, Word, PowerPoint, MS Visio 
•    General understanding and usability of computers and networks
•    Team player with experience of working with different cultures in a global environment
•    Native language: Norwegian 
•    Languages: English fluent both written and verbal, any other EMEA language, welcome but not essential
•    Travel required 50% of the time

 

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses. Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

 

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