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Principal Tech Sales & Support

Date: Apr 12, 2019

Location: Mumbai, IN, 400013

Company: Sabre

Req ID: 47044

Job Family: Sales

 

Operating in 29 markets across Asia Pacific, with over 2000 local staff, serving premium top blue-chip customers in the travel industry - from travel agencies, airlines, hotels, car rentals and insurance providers. Sabre have grown our presence significantly over the years, in order to tap on the immense potential of the world’s fast growing region. Sabre’s end-to-end technologies help create a differentiated portfolio of solutions and services driven by data and insights on how travel business operates in Asia Pacific. We help our travel partners create better customer experiences, optimise business operations and enhance competitiveness. As we continue to grow in the region, our people are AND will always be our biggest asset & investment, where we continue to bring together the best talent and help them achieve their own career aspirations in a truly global company.

Job Description

The position will act primarily as the lead technology consultant for existing and potential online agency customers in the Australia & New Zealand market, including pre-, post-sales & implementation activities as well as ongoing regular technology engagements assist the online support team lead in overseeing the various support sections (acting as cover in his absence): solutions, support and infrastructure.     

Reports to - Director, APAC Online Tech Sales

Supervises/Coordinates with (depending on projects) - project managers, developers, NMC support staff, AIPL support staff (IT, network, product)"                                                                                                           

  • Work closely with online commercial on conversion and harvesting opportunities
  • Actively support sales engagement with strategic online customers
  • Engages and consults with online customers in assessment, integration and implementation
  • Maintain technical intimacy with OTA through regular technology exchange and updates
  • Work with project managers, developers and other support functions in AIPL to drive on-time delivery of key initiatives to online customers

Responsibilities:

  • jointly engage online travel agencies with the online sales team during pre-sales phases, incl. RFP & renewals
  • to provide technology consultancy in terms of solutioning, system integration and architecture to existing and potential customers
  • responsible for formulating and successful completion of the entire customer implementation plan, including handover to the tech support team
  • continually engage strategic accounts through monthly updates and quarterly technology reviews
  • supporting the online team lead, be a champion of best online practices internally and with the customer
  • regular updates / reviews with Sabre counterparts to ensure we are always up-to-date with the latest available technologies
  • setup and maintain knowledgebase and bid library in support of sales and conversion initiatives

Key Skills:

  • Technology Consultancy and Sales Support
  • Travel industry experience
  • Online agency operations
  • Web services, GDS functionalities, infrastructure
  • Abacus product and technology (strong advantage)

 

Sabre Corporation is the leading technology provider to the global travel industry. Sabre’s software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management. Sabre also operates a leading global travel marketplace, which processes more than US$120 billion of global travel spend annually by connecting travel buyers and suppliers. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world.

 

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