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Product & Technology Consultant

Date: May 3, 2019

Location: Moscow, RU, 107045

Company: Sabre

Req ID: 47480

Job Family: Contact Center

 

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Sabre’s software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. Sabre posted $3.2 billion in revenue in 2014 and employs approximately 10,000 people globally through its three business units – Sabre Travel Network, Sabre Airline Solutions and Sabre Hospitality Solutions.

Job Description

Stay up to date on Sabre tech and broader tech domain
• Actively seeks information and learns, to ensure that at any point he/she up to date Sabre’s product strategy
• Depending on the segment of the customer, maintains thorough knowledge and understanding of Sabre’s core product platform, non-standard Sabre products, reference applications, 3rd parties and technology partner products
• Maintains a broad understanding of technology concepts relevant to our business (E.g: Mobile tech, Cloud, Microservices architecture, 1 programming language)
• Maps Sabre solutions and customer needs to drive differentiated value and optimal performance
o Integration methods (SOAP / REST API’s, Desktop API and so on)
o API driven workflow recommendations
o Support Citrix (Terminal Services) configurations
o Ongoing API Optimisation & Tuning


Customer relationship
• Be the voice of the customer to Sabre Marketing/Product team by articulating ongoing solution and investment requirements
• Maintains a very close working relationship with customer’s IT counterparts and main technology decision maker
• Manages operational and technical issue resolution, troubleshooting
• Prepares and conducts regular customer reviews
o Promotes awareness and encourage adoption of recently released and imminently releasing functionality
o Provides analytics related to help-desk and call drivers, look for opportunities to optimise
o Monitors and analyzes customers’ needs
o On-site visits


Continuous selling to re-emphasise Sabre value prop to customer
• Takes ownership of Solution Architecture blue print from Sales Engineer or Systems Integration Consultant and keeps it up to date on an ongoing basis.
• Defines metrics to measure Sabre’s product performance and influences teams within Sabre to ensure that Sabre product performs above par
• Manages customer perception by focusing the customer on the benefits of using and adopting Sabre technology

Job Requirements

• Proven experience in travel industry, including E2E workflow & common operations knowledge
• Proven technical experience in customer facing situations focused on consulting positioning and implementing technical proposals and solutions within the travel industry.
• Functional and technical experience in technical troubleshooting and/or system support and/or analysis
• Proactive approach to technical problem solving and customer engagements
• Ability to analyze, identify and resolve complex problems in daily operations.
• An innovative thinker who has the ability to approach situations from a different yet logical perspective.
• Technical expert of development tools, including API’s, Web Services
• Minimum 3 years of hands-on GDS experience; excellent functional Sabre knowledge is a plus
• Minimum 3 years of experience in customer implementations; project management experience is a plus
• Have proven knowledge of Excel, Word, PowerPoint
• General understanding and usability of computers and networks
• Creative individual with strong analytical and solution oriented skills
• Ability to connect with a variety of audiences at all levels within and outside Sabre
• Strong verbal communication and listening skills internal and external
• Highly developed communication and presentation skills.
• Understands the complexity of a fast-paced technology business and works well in a matrix organization.
• Team player with experience of working with different cultures in a global environment
• Fluent written and verbal English
• Flexible to travel on business as required.

 

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