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Job Title:  Contributor Delivery Specialist

Location: 

Moscow, Moscow, RU

Remote Options (if applicable): 

Req ID: 56581

Job Family: Production and Project Management

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey! 

Job Description


What happens when you combine technology with travel? Sabre! Did you know that cutting-edge technology is used at Sabre by more than 1 billion people around the globe? Did you know that Sabre processes approximately 85,000 transactions per second for the largest industry in the world - travel and tourism? Now that we have your attention, Sabre is an innovative technology company that leads the travel industry by helping our customers (and employees) succeed. 


Sabre Moscow is looking for a talented and forward-thinking individual to join our Delivery Team to work on agency conversion projects in Russia and Kazahstan.

 

Responsibilities: 

 

•    Responsibility for customer conversion projects from planning to delivering
•    Install and configure Sabre standard products 
•    Execute in depth introductions and trainings to customers ambassadors on relevant products
•    Conducts education sessions for customers, 3rd parties, technology partners and content providers/suppliers as requiredDesign and conduct onsite and/or virtual training for customers agents on relevant products
•    Support change management processes to help the adaption to a new system environment 
•    If required: Installs and configures non-standard Sabre products, reference applications, 3rd parties and technology partner products 
•    Ensures successful integration and configuration of all required interfaces (e.g. Mid/Back Office, Corporate Booking Engines etc.) 
•    Works closely with 3rd parties and technology partners to ensure successful implementation and integration of their respective products 
•    Owns Sabre installations in complex customer environments including network configuration 
•    Executes in depth introductions and trainings to customers ambassadors for complex and/or non-standard Sabre or tech partner products 
•    Engages other experts, developers, and resources as required (Internal and external). 
•    Identifies new technical opportunities for products, services and revenue generation to feedback to the Sabre product organization 
•    Customer onsite assistance with floorwalking in a day to day operations 
•    Work closely with customer support teams & across all operational verticals 
•    Promotes global cooperation, collaboration and partnerships between individuals and groups 
•    Prepares operating manuals and references for customers 
•    Manages beta tests and releases for new Sabre functionalities, Sabre’s core product platform, non-standard Sabre products, reference applications, 3rd parties and technology partner products roll-out within area(s) of expertise

 

Disclaimer: The duties and responsibilities described above is not a comprehensive list and additional tasks may be assigned to the employee from time to time. The scope of the job may change as necessitated by business requirements
 

Job Requirements


•    Proven experience in travel industry, including E2E workflow & common operations knowledge 
•    Proven technical experience in customer facing situations focused on consulting positioning and implementing technical proposals and solutions within the travel industry. 
•    Functional and technical experience in technical troubleshooting and/or system support and/or analysis 
•    Detailed knowledge of Sabre solutions 
•    In-depth experience of working with Corporate and Leisure travel agencies across Russia

•    Proactive approach to technical problem solving and customer engagements  
•    Ability to analyze, identify and resolve complex problems in daily operations. 
•    An innovative thinker who has the ability to approach situations from a different yet logical perspective. 
•    Technical expert of development tools, including API’s, Web Services 
•    Minimum 3 years of hands-on GDS experience;
•    Experience in customer implementations; project management experience is a plus 
•    Have proven knowledge of Excel, Word, PowerPoint 
•    General understanding and usability of computers and networks 
•    Creative individual with strong analytical and solution oriented skills 
•    Ability to connect with a variety of audiences at all levels within and outside Sabre 
•    Strong verbal communication and listening skills internal and external 
•    Highly developed communication and presentation skills. 
•    Understands the complexity of a fast-paced technology business and works well in a matrix organization. 
•    Team player with experience of working with different cultures in a global environment 
•    Fluent Russian; Advanced (upper-intermediate) written and verbal English
•    Flexible to travel on business as required.

 

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses. Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

 

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