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Senior Training

Date: Feb 7, 2019

Location: Montevideo, UY, CP91600

Company: Sabre

Req ID: 46711

Job Family: Administrative

 

Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology and want to hone their skills. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices - then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers.

Job Description

The Customer Care Service Operations Trainer combines a deep understanding of customers’ and internal partner needs with a solid knowledge of our product suite to deliver educational solutions designed to develop internal resources within the customer support structure.

The Service Ops Trainer will work on under general supervision to:

  • Facilitate beginning and intermediate-level courses for customers and/or employees in the use of multiple software products either virtually or in-person
  • Create, revise and maintain instructional materials in a variety of formats including user guides, e-learning, job aids, videos, and PowerPoint
  • Measure impact of curriculum or course delivery
  • Provide support to customers and/or employees via email and the telephone
  • Provide regional and global support to customer initiatives as necessary.

Job Requirements

Required

  • Qualified candidates will be highly self-motivated and
  • Have strong and effective communication skills,
  • Intermediate to advanced computer skills, particularly with the Microsoft Office Suite
  • Excellent oral and written English communication, facilitation, and presentation skills
  • Generalized understanding of adult learning theory and facilitation techniques.
  • Development and delivery of customer facing instructional solutions or training.
  • Development and delivery of virtual and in-person presentations
  • Ability to work across different time zones & cultures

Preferred

  • Online booking tool and travel industry experience, including working knowledge of Central Reservation System (CRS) aka GDS.
  • Measuring the impact of instructional/training solutions against objectives.
  • Working with instructional design software like Captivate, Camtasia, Articulate, PowerPoint, etc.
  • More than beginner knowledge of Sabre at least. Knowledge of GDSs will be plus point.

 

Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Compliance Office at compliance.office@sabre.com.

 

Affirmative Action

Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW

 

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