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Senior Technical Support

Date: Jun 29, 2019

Location: Montevideo, UY, CP91600

Company: Sabre

Req ID: 48041

Job Family: Information Technology/Software Development

 

Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology and want to hone their skills. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices - then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers.

Job Description

Ideal for an analytical person and eager to learning new things every day. It requires looking after the application tasks pertaining to an application specifics. Under general direction operates production systems, designs and builds automation to ensure scalability and efficiency, develop tools and scripts using a variety of scripting languages as required for monitoring, deployment and automation.  

 - Work under minimum supervision with few direct instructions 
 - Build and utilize automation tools with respect to the release management process
 - Will actively participate in Change, Incident, Problem and Knowledge Management processes as well as on-call support
 - While working on incidents will be responsible for troubleshooting, diagnose and take actions and triage for production systems
 - Responsible for designing and implementing improvements to increase stability and uptime in production environments with oversight and support of Integration, Certification and Staging environments
 - Assist in the technical coordination between service integrators, vendors and partners
 - Strong attitude towards teamwork, knowledge sharing and documentation
 - Manage outages and emergency situations with different Business Units and external providers
 - Responsible for defining, designing and implementing new and updated hardware and software solutions for development and/or production. Propose and implement system enhancements (software and hardware updates) that will improve the performance and reliability of systems
 - Exercise judgement within defined procedures and practices to determine appropriate action
 

Job Requirements

EDUCATION: 

 - BS/BA degree in Computer Science or related field, or commensurate experience required
 - Minimum 5 years related experience in Operations or software engineer for software products
 - Strong understanding of development languages and scripting including Ansible
 - Linux knowledge at admin level
 - Windows advance knowledge is a plus
 - Knowledge of Agile Methodologies, SCM, and Software Development life-cycle practices are a bonus
 - Understanding of networking, replication principles, and multi-datacenter operations
 - A strong focus on business outcomes, performance optimization, cost reduction, simplicity in design
 - ITSM knowledge required, ITIL Certifications are a plus
 - Zabbix/AppDynamics knowledge is a plus
 - Advanced oral and written communication level in English

 

Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Compliance Office at compliance.office@sabre.com.

 

Affirmative Action

Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW

 

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Job Segment: Technical Support, Computer Science, Linux, Data Center, Business Intelligence, Technology

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