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Senior Technical Support

Date: Jun 29, 2019

Location: Montevideo, UY, CP91600

Company: Sabre

Req ID: 47989

Job Family: Information Technology/Software Development


Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology and want to hone their skills. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices - then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers.

Job Description

  • Responsible for the overall stability, reliability, recoverability, operability, instrumentation & performance of assigned systems
  • Responsible to provide technical support & resolution for issues reported by customers (calls/emails/tickets) 
  • Responsible for responding to severity incidents, anytime, day or night, within SLA
  • Responsible for creation and/or maintenance of operational documentation
  • Represents the application(s) during Operational Calls
  • Monitors systems on a daily basis, provides daily health check updates, cleanup & enhance the alerting system and resolve issues flagged by the alerting systems.
  • Supports implementations, performs application checkouts, as needed.
  • Carry out On-Call rotation tasks as required by the business.
  • Identifies areas of the release process that can be improved with advanced scripting and automation.
  • Responsible for release and deployment of application CR’s across multiple platforms from integration through production
  • Perform other related operational tasks as requested by management

Job Requirements

Required Skills:

-Highly skilled with dealing/managing Unix/Linux system with over 5-8 years of experience

-Experience to install, configure, trouble shoot applications in C++, Java

-Experience with managing webservers, tomcat, JBOSS etc.

-Strong knowledge working on latest scripting languages – like Perl, Python, Shell scripting etc.

-Strong familiarity with common languages like C++, Java and database systems like Oracle, Informix

-Familiarity working with Monitoring and Alerting tools.

-Ability to handle multiple projects simultaneously, in a very fast paced environment}

-Experience supporting Microsoft Windows Server 2008/2012

-Knowledge of Active Directory and DFS

-Experience with scripting languages such as PowerShell

-Excellent written and verbal communication skills in English (must have) 

-Good Analytical capabilities & troubleshooting skills, during intense situations, where fast resolution is expected, every time. Good Multi-Tasking skills are essential to this job

-Attend daily operational CAB calls,  as well as incident and operational calls as needed

Desired Skills: 

-Experience working in a 24x7 fast paced Operational Environment (On-Call Duties required) 

-General experience with distributed architecture and/or High Availability Systems.

-Good understanding of TCP/IP, Load balancing tools, job scheduling tools and other network designs. ITSM/ITIL Experience. Preferred Knowledge of JIRA and/or Service Now

-Monitors application stability, performance, and health – also by developing and maintaining appropriate operational tools including alerting

-Familiar with CMDB repositories. Experience with Runbooks



Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Compliance Office at


Affirmative Action

Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW


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