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Senior Business Analyst - CVT Coordinator

Date: May 24, 2019

Location: Montevideo, UY, CP91600

Company: Sabre

Req ID: 47079

Job Family: Administrative

 

Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology and want to hone their skills. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices - then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers.

Job Description

Description:

Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology, are hackers at heart and want to hone their skills. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices - then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers. 

GENERAL DESCRIPTION:

  • Under general direction, manages the Airline Solutions (AS) Customer Validation Testing (CVT) activities across multiple airlines and coordinating with various internal Sabre teams.
  • Able to interface with airline customer’s IT and/or Business departments to determine best method and process for conducting different testing phases.
  • Able to interface with Sabre internal development and delivery teams that will be responsible for the delivery of new solutions, features, code modifications or table configuration updates.
  • Able to effectively communicate, both verbally and written with various levels of employees and executives.
  • Work with airline customer’s resources reviewing testing cases, triaging reported issues, assessing severity, and assisting with questions during the CVT phase
  • Assist with troubleshooting and work internally with different teams to keep traction over investigation and resolution progress of issues reported
  • Produce reports including number of issues logged per product at what severity, percentage of testing completed and pass/fail ratios
  • Meet with the Project Management team to discuss progress made and obstacles found for possible escalation
  • Hold calls with airlines to review issues reported and resolution progress

 

Job Requirements

Qualifications

EDUCATION: Bachelor's degree or equivalent.

EXPERIENCE:

  • Minimum 2 years related experience in airport operations and/or help desk call center experience.
  • Airline industry knowledge (reservation / airport / ticketing / check-in) a plus
  • Prior experience working with clients in both a virtual and direct client onsite setting
  • Interact GUI familiarity necessary
  • Native Sabre and product solution experience a plus
  • Familiar with Sabre products and interface systems (PSS and open systems is a plus) to assist and support airline customer testing planning and execution of tasks
  • Familiarity with issue-tracking software (Siebel iCRM, JIRA), a plus
  • Ability to handle multiple projects simultaneously – strong organizational skills
  • Has good analytical skills and is comfortable with managing data
  • Prior experience working with testing methodology a huge benefit.
  • Working knowledge of Project Management concepts – process knowledge of building timelines

 

Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Compliance Office at compliance.office@sabre.com.

 

Affirmative Action

Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW

 

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