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DevOps Technical Support

Date: Jan 16, 2019

Location: Montevideo, UY, CP91600

Company: Sabre

Req ID: 45587

Job Family: Contact Center

 

Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology and want to hone their skills. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices - then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers.

Job Description

ome and join a team our Operations team to build, deploy and maintain applications with the goal of continuous deployment and keep up high availability systems. Under general direction operates production systems, designs and builds automation to ensure scalability and efficiency, develop tools and scripts using a variety of scripting languages as required for monitoring, deployment and automation.  

 - Build and utilize automation tools with respect to the release management process
 - Will actively participate in Change, Incident, Problem and Knowledge Management processes as well as on-call support
 - While working on incidents will be responsible for troubleshooting, diagnose and take actions and triage for production systems
 - Responsible for designing and implementing improvements to increase stability and uptime in production environments with oversight and support of Integration, Certification and Staging environments
 - Assist in the technical coordination between service integrators, vendors and partners
 - Strong attitude towards teamwork, knowledge sharing and documentation
 - Responsible for defining, designing and implementing new and updated hardware and software solutions for development and/or production. Propose and implement system enhancements (software and hardware updates) that will improve the performance and reliability of systems
 - Exercise judgement within defined procedures and practices to determine appropriate action

Job Requirements


 - BS/BA degree in Computer Science preferred, or commensurate experience required
 - Minimum 2 years related experience as a Systems Administrator/DevOps supporting development teams
 - Strong Windows skills, windows Services, IIS, MS Clustering experience at admin level
 - Strong understanding of development languages and scripting. Powershell is a plus
 - Familiar with cloud-based solutions or managing infrastructures in AWS. Experience with containers is also a plus.
 - Good understanding of SDLC, patching, releases and software development at scale, Continuous Integration, and Delivery approaches
 - Experience with networks and knowledge of internet/web acceleration technology such as F5 Networks Global Traffic Manager (GTM) is desired
 - Understanding of networking, replication principles, and multi-datacenter operations
 - A strong focus on business outcomes, performance optimization, cost reduction, simplicity in design
 - ITSM knowledge desired, ITIL Certifications are a plus
 - Familiar with monitoring tools. Zabbix/AppDynamics knowledge is a plus
 
 
 Skills :

- Good written, verbal, interpersonal, presentation and negotiation skills including; change management documentation, ability to communicate among technical and non-technical employees, and process orientation skills
- Effective time management skills; able to set prioritized and be flexible in a changing environment
- Ability to report and work accurately and according to agreed timelines
- Ability to identify problems, root causes and apply solutions proactively
- Confident, outgoing personality
- Advanced oral and written communication level in English

 

Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Employee Relations Department at employee.relations@sabre.com

 

Affirmative Action

Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW

 

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Job Segment: Technical Support, Computer Science, Cloud, Data Center, Change Management, Technology, Management

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