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Contributor Training

Date: Nov 30, 2018

Location: Montevideo, UY, CP91600

Company: Sabre

Req ID: 44643

Job Family: Administrative

 

Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology and want to hone their skills. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices - then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers.

Job Description

Serving more than 30,000 hotel properties around the world, Sabre Hospitality Solutions is the fastest growing business unit within Sabre, and is rapidly expanding both its product and geographic footprint. Sabre Hospitality Solutions has a comprehensive suite of best in class products that empower hotels and hotel chains to better market and sell their products, as well as manage the guest experience.

The Hospitality Solutions team is relentlessly passionate about helping our customers and our people succeed, and we are continually looking for forward-thinking, creative people who value the same. Our ideal candidate is a hard worker, willing to roll up his or her sleeves and eagerly take ownership of results. He or she is obsessive about accountability & execution and is committed to serving the needs of our hospitality customers around the globe.

If this sounds like you, we would welcome the opportunity to get to know you better.

 

Customer Success Specialist - Hospitality (CSS)

JOB DESCRIPTION:

The Customer Success Specialist (CSS) combines a deep understanding of customers’ and internal partner needs with a strong knowledge of our product suite to deliver educational solutions designed to support adoption and optimization of SynXis systems to achieve their hospitality goals.

The CSS will work on under general supervision to:

  • Facilitate beginning and intermediate-level courses for customers and/or employees in the use of multiple software products either virtually or in-person
  • Create, revise and maintain instructional materials in a variety of formats including user guides, e-learning, job aids, videos, and PowerPoint
  • Measure impact of curriculum or course delivery
  • Provide support to customers via email and the telephone
  • Provide regional and global support to customer initiatives as necessary

Job Requirements

REQUIRED QUALIFICATIONS:

  • Qualified candidates will be highly self-motivated and
  • Have strong and effective communication skills,
  • Demonstrate prior experience with delivering effective instructional solutions/training materials
  • Business-level English, Spanish and Portuguese (written and spoken)
  • Intermediate to advanced computer skills, particularly with the Microsoft Office Suite

EDUCATION: Bachelor’s Degree

PRIOR EXPERIENCE:

Required

  • Hospitality SAAS industry or hotel-experience, including working knowledge of Central Reservation System (CRS) and Property Management System (PMS)
  • Bachelor's degree and 2 years of experience in the hotel or online travel distribution industry (or combination thereof)
  • Intermediate to advanced computer skills, particularly with the Microsoft Office Suite
  • Excellent oral and written English communication, facilitation, and presentation skills
  • Development and delivery of virtual and in-person presentations
  • Ability to work across different time zones & cultures

Preferred

  • Generalized understanding of adult learning theory and facilitation techniques
  • Development and delivery of customer facing instructional solutions or training
  • Measuring the impact of instructional/training solutions against objectives
  • Working with instructional design software like Captivate, Camtasia, Articulate, PowerPoint, etc.

 

Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Employee Relations Department at employee.relations@sabre.com

 

Affirmative Action

Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW

 

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