Share this Job

Contributor TN System Support

Date: Jan 25, 2019

Location: Montevideo, UY, CP91600

Company: Sabre

Req ID: 45129

Job Family: Information Technology/Software Development

 

Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology and want to hone their skills. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices - then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers.

Job Description

System Support is a 2nd level support desk within our Advanced Technical Support team. We provide assistance to internal teams, to our Joint Venture partners’ helpdesks and also to suppliers. The main areas of support are PNR, Ticketing, and general Sabre host inquiries. This is an excellent opportunity to develop diagnostic skills and advanced Sabre knowledge.

 

• Escalate directly to technology

 

• Analyze scenarios using diagnostic tools to identify problems and recommend solutions

 

• Interface with other internal departments globally, as well as suppliers to resolve customer issues

 

• Follow-up and escalate unresolved problems to ensure resolution is accomplished

 

• Tracks contacts to identify trends and provide feedback to internal departments and to customers

 

• Collaborates with Product Support training as technical expert

Job Requirements

Experience with travel distribution/reservation systems (Sabre, Galileo, Amadeus), including understanding the procedures related to the reservation, ticketing and fulfillment of travel bookings, 

• Ability to use diagnostic tools to troubleshoot issues

• Ability to absorb knowledge easily over a short period of time

• Attention to detail and ability to multi-task

• Excellent Team Skills -- ability to work as part of a global team to solve customer issues

• Excellent Customer Service Skills – possess a “can-do” attitude, ability to interact with internal and external customers in a positive and friendly manner

• Excellent communication skills, written and verbal.

• Decision Making Skills – take logical steps to diagnose a problem, able to break down complex issues into manageable tasks

• Self-Initiative and Self-Motivation

• EDUCATION: Bachelor degree.

 

The following qualifications are not required but will be considered a plus:

Experience working at a travel agency and/or airline reservation or other travel industry provider,

Travel industry knowledge

 

Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Employee Relations Department at employee.relations@sabre.com

 

Affirmative Action

Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW

 

Stay connected with Sabre Careers

Facebook Twitter LinkedIn


Job Segment: Information Systems, Technical Support, Business Intelligence, Technology

Find similar jobs: