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Contributor Product Specialist

Date: Aug 16, 2019

Location: Montevideo, UY, CP91600

Company: Sabre

Req ID: 48410

Job Family: Information Technology/Software Development

 

Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology and want to hone their skills. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices - then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers.

Job Description

·        Under general supervision, conducts logical analysis of complex customer issues and management information requirements associated with a specific suite of products.

·        Researches and validates application, back-end or technical issues to aid customers in understanding product functionality and outputs. Develops a thorough understanding of the suite user interface in order to investigate customer queries and issues. 

·        Works collaboratively in a team environment with account managers, implementation and development resources to meet customer expectations regarding the resolution of maintenance issues / service requests.

·        Recognizes repetitive customer issues to facilitate the development of quality products.

·        Responsible for successful completion of training provided by the company on the designated product suite of support.  

·        Shows basic proficiency using Salesforce

·        Monitors and resolves the issues that are reported by the customer.  Must have the ability to evaluate the impact of the issue to the customer and escalate issues. Act as the lead interface with the customer, internal or external, regarding support on our products.

·        Ensures that approved methods, processes, and tools are consistently used.

·        Ensures that customer needs are satisfied by providing specific product support. Manage efforts of company, customer, and third party vendors to ensure that an integrated solution is provided to meet the customer's need and within organizational expectations

·        Will deliver the highest level of customer service and satisfaction while continuously demonstrating excellent teamwork, interpersonal skills, and commitment

·        May hold scheduled calls with customers to review Service request status and prioritization.

·        On-call duties will be required.

·        Participate in customer visits and cutover support.

·        Contribute to the development of Product Analysts by assisting them with their daily work (mentoring)

Job Requirements
  • Bachelor's degree or equivalent technical experience strongly desired.
  • Proven Analytical and troubleshooting skills
  • Certifications and/or experience with SQL, Unix, Oracle desired . Mongo DB experience/knowledge is a plus.
  • Impeccable customer service skills.
  • Demonstrates good time management and priority setting skills.
  • Demonstrates effective teamwork skills.
  • Demonstrates ability to work under pressure and handling complexity.
  • Proficient English written and oral communication skills.
  • Must be willing to travel – 10%.
  • Must be organized, able to multi-task and work in all areas as needed.
  • Airline Industry background, Revenue Management or Pricing work experience is a plus. 

 

Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Compliance Office at compliance.office@sabre.com.

 

Affirmative Action

Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW

 

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