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Contributor Information Systems Ops

Date: Jan 28, 2019

Location: Montevideo, UY, CP91600

Company: Sabre

Req ID: 44651

Job Family: Information Technology/Software Development


Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology and want to hone their skills. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices - then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers.

Job Description

The Incident analyst is responsible for assisting with the command and control of significant incidents, ensuring that restoration of service is achieved as quickly as possible.  

Tracking of activities to resolve business impact
Facilitation of and participation in incident conference bridge to ensure effective incident handling and resolution
Maintenance of incident tickets to ensure data quality
Execution of the enterprise Incident Management process, including management of incident queues, escalation as required ensuring that incidents are being resolved timely
Metrics and Reporting
Hand off to, and participate in, the Post-Incident review process
Effectively interfaces with the Change and Problem Management Teams
Proactive incident management, ad hoc Incident Management assignments, and other IT Service Management tasks as required to maintain operational stability

Job Requirements

Bachelor's degree or equivalent professional experience

ITIL Foundations certification is a plus

Excellent written and verbal communication skills, especially the ability to communicate on infrastructure, security, and risk-related concepts to technical and non-technical audiences

Ability to communicate confidently and clearly on conference calls, in meetings, via email, etc. at all levels of the organization

Strong organizational skills –the ability to handle multiple tasks simultaneously


Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Employee Relations Department at


Affirmative Action

Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW


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