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Contributor Content Manager

Date: Nov 23, 2018

Location: Montevideo, UY, CP91600

Company: Sabre

Req ID: 44521

Job Family: Administrative

 

Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology and want to hone their skills. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices - then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers.

Job Description

  • Are you someone who excels at written instructional content, interested in learning a content management system, creating documentation, and enjoys strong collaboration with your team?  Are you success driven, comfortable with a technical role authoring content, and interested in disruption and continuous improvement?  Do you typically establish yourself as the Subject Matter Expert in a given role?  If you answered yes to these, then the AS Content Management team at Sabre may be the place for you.
  • The AS Content management team is part of Customer & Product Support under Airline Solutions Professional Services & Consulting.  Our team is responsible for the content and technological advancement of our customer support and internal and external knowledge base websites.  This team is an integral part of Airline Solutions customer satisfaction and retention.  As customers are more easily able to find quality answers to their questions online, they are more likely to renew their subscriber agreement with Sabre.
  • Working on the AS Content Management team will give you opportunities to grow your written and verbal communication, technical, leadership, planning, and project management skills.  This role will have an integral part of the future strategy for how AS internal and external customers help themselves. 

Job Requirements

EDUCATION: Bachelor degree or equivalent.

Duties and Responsibilities:

  • Analyzes specifications, designs, develops, writes, verifies, and produces complex technical and end user documentation; may include printed manuals, online help, tutorials, web-based reference, and classroom curricula.
  • Receives text or content from technical staff and rewrites documentation in a clear and concise style.
  • Improves editorial and visual standards for documents and recommends new designs, layouts and procedures as needed.
  • Evaluates documentation for adherence to standards and recommends changes.
  • Responsible for proofreading and editing technical documents.
  • Work with product groups to learn new products or product enhancements.
  • May serve as project lead and/or consultant to projects developing their own documentation standards.
  • Coordinates production and distribution of documentation.
  • Proactively liaises with Customer Care personnel and management to gauge reference needs.
  • Manages distribution of references to Customer Care contact centers.
  • Adheres to individual and team deadlines and responsibilities to ensure projects are completed on time.
  • Document and maintain detailed process flows and documentation across all business lines supported by Care

 

EXPERIENCE: 

Required:

  • Minimum 2 years of experience in a customer support role.
  • Knowledge of Airline Solutions products and customer business processes and objectives.
  • Knowledge of Airline Solutions Customer Care processes and procedures.
  • Excellent English written and verbal communication skills. Thorough knowledge of proper English grammar.
  • Strong writing and analytical skills required.
  • Ability to manage multiple work streams simultaneously with competing projects.
  • Ability to work under pressure and with aggressive deadlines.
  • Proven ability to work collaboratively in a team environment.
  • Demonstrated aptitude in technology applications – computers, computer software and Internet usage.
  • Proven ability to use sophisticated computer software.
  • Ability to analyze and organize complex information and present it in an easy-to-understand manner.
  • Intermediate level of expertise in Microsoft Office Suite – Word, Excel, PowerPoint.
  • Ability to evaluate the user experience and content design.
  • Detail-oriented with strong analytical and problem-solving skills.

 

Nice to have:

  • Knowledge of VISIO, Framemaker tool (advanced), HTML.
  • University degree in Education, Journalism, Technical Writing or English.
  • Airline Solutions Second level support or SME experience.
  • Experience with structuring content for customer support.

 

Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Employee Relations Department at employee.relations@sabre.com

 

Affirmative Action

Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW

 

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